Διοίκηση ποιότητας στις σύγχρονες βιβλιοθήκες-υπηρεσίες πληροφόρησης : Ο ρόλος των προσδοκιών των χρηστών

Κωσταγιόλας, Π.Α. Διοίκηση ποιότητας στις σύγχρονες βιβλιοθήκες-υπηρεσίες πληροφόρησης : Ο ρόλος των προσδοκιών των χρηστών. Τεκμήριον, 2006, vol. 6, pp. 143-164. [Journal article (Paginated)]

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English abstract

The quality and the management of quality becomes an important issue for modern information services which gradually form part of an important internationalised, increasingly competitive environment in which the user prevail. Novel approaches within the quality management subject area include service quality measures, identification of true (implied and expressed) user needs as well as management of user expectations for the services provided. The new economy and technological advances for the information services have led to both public and private investments in libraries-information services. The theoretical context within which the library quality management is addressed here comprise a) a total library service approach for the assessment of information services collaborative schemes, b) the relation of competition increase in information services pertaining to a double hybrid environment (conventional versus digital & public or not nature of information services) and c) the need to investigate quality management structures which emanate from the user needs, user expectations and perceptions.

Greek abstract

Η διοίκηση ποιότητας αποτελεί ένα σύγχρονο τρόπο οργάνωσης και διοίκησης υπηρεσιών πληροφόρησης. Στο σημερινό ραγδαία μεταβαλλόμενο περοβάλλον, η κοινωνία και η οικονομία εξαρτώνται ολοένα και περισσότερο από την πληροφόρηση. Οι διοικητικές πρακτικές για την ποιότητα διαμορφώθηκαν κατά την διάρκεια των τελευταίων δεκαετιών, λόγω του αυξανόμενου διεθνούς ανταγωνισμού και της μετάβασης των οικονομιών των ανεπτυγμένων χωρών από οικονομίες των παραγωγών, βασισμένες στις συναλλαγές (transaction–based economies), σε οικονομίες πελατών, βασισμένες στις σχέσεις με τους πελάτες (relationship–based economies). Οι προαναφερθείσες διαπιστώσεις επηρεάζουν σημαντικά τον τρόπο άσκησης αποτελεσματικής διοίκησης σε μια βιβλιοθήκη-υπηρεσία πληροφόρησης. Οι έννοιες της ποιότητας και της πληροφόρησης συναντώνται στην νέα αυτή πραγματικότητα, που επιδρά στον τρόπο άσκησης των λειτουργιών οργάνωσης και διοίκησης.

Item type: Journal article (Paginated)
Keywords: Διοίκηση, υπηρεσίες πληροφόρησης, δομές διοίκησης, management, information services, management structures
Subjects: A. Theoretical and general aspects of libraries and information. > AB. Information theory and library theory.
F. Management.
C. Users, literacy and reading. > CD. User training, promotion, activities, education.
Depositing user: Apostolos Karabelias
Date deposited: 05 Sep 2008
Last modified: 02 Oct 2014 12:12
URI: http://hdl.handle.net/10760/12271

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