The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Shachaf, Pnina and Snyder, Mary The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services. The Journal of Academic Librarianship, 2007, vol. 33, n. 3, pp. 361-367. [Journal article (Paginated)]

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English abstract

While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of 94 virtual reference transactions.

Item type:	Journal article (Paginated)
Keywords:	diversity, virtual reference, e-reference
Subjects:	I. Information treatment for information services > IJ. Reference work. L. Information technology and library technology > LC. Internet, including WWW.
Depositing user:	Pnina Shachaf
Date deposited:	24 Oct 2008
Last modified:	02 Oct 2014 12:13
URI:	http://hdl.handle.net/10760/12421

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