The Use of Return on Investment (ROI) in the Performance Measurement and Evaluation of Information Systems

Andru, Peter and Botchkarev, Alexei The Use of Return on Investment (ROI) in the Performance Measurement and Evaluation of Information Systems., 2011 . In Information Management, Access and Security, Toronto, Ontario, Canada, March 10 - 11, 2011. (Unpublished) [Presentation]

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English abstract

Performance measurement and program evaluation are essential for accountable and transparent delivery of public services to Ontarians. Evaluation of the existing information systems and making investment decisions on new acquisitions should be based on a rigorous and quantifiable analysis of the benefits and costs. Return on Investment (ROI) is arguably one of the most popular metrics, and ROI analysis (when applied correctly) is a powerful tool in making informed decisions. This presentation explores a wide variety of the approaches to calculating ROI of an information management system. Attendees will find practical answers to the questions: What is ROI? What types of ROI exist? What are the benefits of using ROI metrics? What are the limitations of the ROI approach? In this session, several concrete examples of the application of the ROI will be reviewed. Although the focus of the presentation is made on the information systems/solutions, most considerations of ROI use are generic and applicable in any field.

Item type:	Presentation
Keywords:	Information system, information technology, return on investment, ROI, performance measurement, evaluation
Subjects:	L. Information technology and library technology
Depositing user:	Alexei Botchkarev
Date deposited:	04 Apr 2011
Last modified:	02 Oct 2014 12:18
URI:	http://hdl.handle.net/10760/15503