The Use of Return on Investment (ROI) in the Performance Measurement and Evaluation of Information Systems

Andru, Peter and Botchkarev, Alexei The Use of Return on Investment (ROI) in the Performance Measurement and Evaluation of Information Systems., 2011 . In Information Management, Access and Security, Toronto, Ontario, Canada, March 10 - 11, 2011. (Unpublished) [Presentation]

WarningThere is a more recent version of this item available.
[img]
Preview
PDF
ROI Presentation for IMAPS V0.7 (2011-03-30).pdf

Download (1MB) | Preview

English abstract

Performance measurement and program evaluation are essential for accountable and transparent delivery of public services to Ontarians. Evaluation of the existing information systems and making investment decisions on new acquisitions should be based on a rigorous and quantifiable analysis of the benefits and costs. Return on Investment (ROI) is arguably one of the most popular metrics, and ROI analysis (when applied correctly) is a powerful tool in making informed decisions. This presentation explores a wide variety of the approaches to calculating ROI of an information management system. Attendees will find practical answers to the questions: What is ROI? What types of ROI exist? What are the benefits of using ROI metrics? What are the limitations of the ROI approach? In this session, several concrete examples of the application of the ROI will be reviewed. Although the focus of the presentation is made on the information systems/solutions, most considerations of ROI use are generic and applicable in any field.

Item type: Presentation
Keywords: Information system, information technology, return on investment, ROI, performance measurement, evaluation
Subjects: L. Information technology and library technology
Depositing user: Alexei Botchkarev
Date deposited: 04 Apr 2011
Last modified: 02 Oct 2014 12:18
URI: http://hdl.handle.net/10760/15503

Available Versions of this Item

References

Covallo, D. “Using Return on Investment Analysis to Evaluate Health Promotion Programs: Challenges and Opportunities.“ RTI-UNC Center of Excellence in Health Promotion Economics. November, 2006, Volume 1, Issue 3. http://www.rti.org/pubs/issuebrief_3.pdf

SearchCIO.com.http://searchcio.techtarget.com/resources/Return-on-investment

Hall, M. ”Forget ROI” Computerworld, February 17, 2003.

http://www.computerworld.com/action/article.do?command=viewArticleTOC&specialReportId=180&articleId=78516

“Return on Investment – ROI”, Investopedia http://www.investopedia.com/terms/r/returnoninvestment.asp

“Rate of Return”, Wikipedia, http://en.wikipedia.org/wiki/Rate_of_return

“Return On Investment (ROI)”, Glossary. Centers for Disease Control and Prevention. http://www.cdc.gov/leanworks/resources/glossary.html

North, J. “The Total Economic Impact of Salesforce CRM Customer Service & Support” Forrester Consulting, 2009. https://www.salesforce.com/assets/pdf/misc/WP_Forrester_Eco_Impact.pdf

“What are Tangible and Intangible Costs and Benefits?”

http://www.justthefactstv.com/cis235/files/CE21/CE21WebTerrazas/index_files/Page316.htm

Goldsmith, R. F., Sarno, JD A. “10 ROI Pitfalls”. Go Pro Management White Paper, 2009 http://www.softwareceo.com/downloads/file/sceo/white_papers/ProveIT_WP_10_ROI_pitfalls_709.pdf

Kofax plc website. http://www.kofax.com/markview/internal-controls.asp

“What are some intangible costs for information systems?” Answers.com. http://wiki.answers.com/Q/What_are_some_intangible_costs_for_information_systems#ixzz1FB4MRGVT

Forrester Research Inc. website http://www.forrester.com/TEI

Jeffrey North “The Total Economic Impact™ of Microsoft Unified Communications Products and Services” Forrester, 2007

http://download.microsoft.com/documents/australia/business/uc/TotalEconomicImpact_%20of_Microsoft_UC.pdf.

Chip Gliedman “The Total Economic Impact™ Methodology: A Foundation For Sound Technology Investments” Forester, 2008. http://www.investopedia.com/terms/e/eva.asp

Matthew M. Carty and Richard Lansford “Using an IT Business Value Program to Measure Benefits to the Enterprise” Intel White Paper, 2009. http://www.intel.com/it/it-management/#business_value

David S. Sward “Measuring the Business Value of Information Technology: Practical Strategies for IT and Business Managers” Intel Press, 2006. http://www.intel.com/intelpress/sum_bvm.htm

Val IT Framework for Business Technology Management http://www.isaca.org/Knowledge-Center/Val-IT-IT-Value-Delivery-/Pages/Val-IT1.aspx

Habbard Decision Research website http://www.hubbardresearch.com/aie.html


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item