Das Auskunftsinterview im Kontext des Online Information Retrieval: Ein Überblick aus bibliothekarischer Sicht

Oberhauser, Otto Das Auskunftsinterview im Kontext des Online Information Retrieval: Ein Überblick aus bibliothekarischer Sicht. Nachrichten für Dokumentation, 1987, vol. 38, n. 2, pp. 85-90. [Journal article (Paginated)]

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English abstract

The process of interviewing and counselling taking place in libraries in the context of online services, as well as the traditional library reference interview, have been treated in the literature both practically and theoretically. The process can be divided into four phases: the second of which - the "presearch-interview" in a narrower sense - is most important for the results of an online search. The essential components of this presearch-interview can be summarised in handy lists of Do's and Don'ts. Also the style of interviewing and the behaviour of the interviewer are important; communication barriers can be overcome by techniques of nonverbal communication and empathic advising. A new variation of the presearch-interview is "presearch-counselling" which is necessary for end-users searching online information systems themselves in the library.

German abstract

Nicht nur das traditionelle bibliothekarische Auskunftsinterview, sondern auch die Befragung bzw. Beratung, die im Zusammenhang mit der bibliothekarischen Dienstleistung des Online Information Retrieval zwischen Rechercheur und Endbenutzer abläuft, ist in der Literatur Gegenstand vielfach praxisbezogener, aber auch theoretischer Abhandlungen. Der gesamte Interviewprozess lässt sich in vier Phasen gliedern, deren zweite, das der Recherche vorausgehende "Presearch-Interview" im engeren Sinn, für das Gelingen der Online-Suche besonders wichtig ist. Die dabei inhaltlich und formal wesentlichen Aspekte können in Form praktischer Gebrauchsanweisungen aufgelistet werden. Weiter sind Interview-Stil und -Verhalten von Bedeutung; auftretende Kommunikationsbarrieren können durch Einsatz nichtverbaler Kommunikationstechniken und einfühlsames Beraterverhalten überwunden werden. Eine neue Variante des Auskunftsinterviews ist das sog. "Presearch-Counseling", das bei der Beratung von Bibliotheksbenutzern, die endbenutzergerechte Online-Retrievalsysteme verwenden, erforderlich ist.

Item type: Journal article (Paginated)
Keywords: reference interview, presearch interview, interviewing, counselling, online information retrieval, information-seeking, staff-user-interaction, do's and don'ts, Auskunftsinterview, Informationsvermittlung, Online-Recherche, Befragung, Beratung, Informationssuche, Mitarbeiter-Benutzer-Interaktion, Gebrauchsanweisung
Subjects: H. Information sources, supports, channels. > HK. Online hosts.
H. Information sources, supports, channels. > HL. Databases and database Networking.
I. Information treatment for information services > IJ. Reference work.
Depositing user: Otto Oberhauser
Date deposited: 31 Jan 2013 21:52
Last modified: 02 Oct 2014 12:25
URI: http://hdl.handle.net/10760/18467

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