Referentes teóricos y dimensiones aplicadas en el estudio del usuario de la información. In: M. N. González de Gómez y R. Rabello. Informaçao: agentes e intermediaçao. Brasilia: IBICT

González-Teruel, Aurora Referentes teóricos y dimensiones aplicadas en el estudio del usuario de la información. In: M. N. González de Gómez y R. Rabello. Informaçao: agentes e intermediaçao. Brasilia: IBICT., 2016 [Preprint]

Warning
There is a more recent version of this item available.
[thumbnail of Gonzalez_Teruel_2013_REFERENTES TEÓRICOS Y DIMENSIONES APLICADAS.pdf] Text
Gonzalez_Teruel_2013_REFERENTES TEÓRICOS Y DIMENSIONES APLICADAS.pdf
Download (893kB)

English abstract

Last years, the study of information users was one of the area, in the context of Library and Information Science (LIS), where has increased more the theoretical development. Currently, this abundance and richness of theoretical proposals take us to a dispersion and confusion, and forced to take a broad perspective. This perspective must therefore assume the theoretical developments that have taken place so far as to analyze and systematize the new proposals. To do this, first, this chapter presents the theoretical traditions of research on information behavior. It starts from the conception of the two paradigms of social science, interpretive paradigm and objectivist paradigm. Second, it describes the most common theoretical framework through study of citations of research published between 2000-2012 on information behavior. This analysis reflects a theoretical overview dominated by a cognitive constructivist approach, focusing on the individual. Below, we discuss other assumptions that question the role and value of the theoretical models proposed to date, consideration and the role of the user in specialized research, consideration of social context in the investigation and criticism of the methods employed. Finally, we conclude that an environment dominated by a constructivist-cognitive brought greater rigor and a profound reflection on the research object. However, it hasn´t been able to address the practical implications of the results of such research. The new theoretical approaches that emphasize the importance of the social, still have yet to show how to form the basis of a more productive dialogue with these users. Progress in research will occur if the discussion focuses on ontological, epistemological and methodological assumptions, and how to integrate the results in the professional practice.

Spanish abstract

En los últimos años, el estudio de los usuarios de la información ha sido uno de los campos, en el contexto de la Biblioteconomía y Documentación (ByD), donde mayores desarrollos teóricos ha habido. En la actualidad, la abundancia y riqueza de propuestas teóricas ha derivado en dispersión y confusión, y obliga a adoptar una perspectiva amplia. Esta perspectiva, por una parte, debe asumir los desarrollos teóricos habidos hasta el momento y, por otra, analizar y sistematizar las nuevas propuestas. Para ello, en primer lugar, se exponen las tradiciones teóricas de la investigación sobre comportamiento informacional. Se parte de la concepción de los dos paradigmas de las ciencias sociales: paradigma objetivista y paradigma interpretativo. En segundo lugar, se describen los referentes teóricos más frecuentes a través del estudio de las citaciones de la investigación publicada entre 2000-2012 sobre comportamiento informacional. Este análisis refleja un panorama teórico dominado por un enfoque constructivista y/o cognitivo, centrado en el individuo. A continuación, se discuten otros presupuestos que cuestionan el papel y valor de los modelos teóricos propuestos hasta la actualidad, la consideración y el papel del usuario en la investigación especializada, la consideración del contexto social en dicha investigación y las críticas a los métodos empleados. Finalmente, se concluye que un panorama dominado por un enfoque constructivista-cognitivo trajo mayor rigor y una profunda reflexión sobre el objeto de investigación. Sin embargo, no ha sido capaz de abordar las implicaciones practicas de los resultados de dicha investigación. Los nuevos enfoques teóricos que enfatizan en la importancia de lo social, todavía tienen pendiente mostrar cómo podrán sentar las bases de un dialogo más productivo con estos usuarios. El avance en la investigación se producirá si el debate se centra en los presupuestos ontológicos, epistemológicos y metodológicos y en el modo de integrar los resultados en el ciclo de gestión de los sistemas, unidades y servicios de información.

Item type: Preprint
Keywords: comportamiento informacional, práctica de información, usuarios, teoría, information behavior, information practice, users, theory
Subjects: A. Theoretical and general aspects of libraries and information.
C. Users, literacy and reading. > CB. User studies.
Depositing user: Aurora Gonzalez-Teruel
Date deposited: 22 May 2016 21:06
Last modified: 22 May 2016 21:06
URI: http://hdl.handle.net/10760/29365

Available Versions of this Item

References

Bates, M. J. (1989). The design of browsing and berrypicking techniques for the online search interface. Online review, 13(5), 407–424. [*]

Bates, M. J. (2005). An introduction to metatheories, theories, and models. In K. E. Fisher, S. Erdelez, & L. E. F. McKechnie (Eds.), Theories of information behavior (pp. 1–24). Medforf, NJ: Information Today.

Belkin, N. J. (1980). Anomalous State of Knowledge for information retrieval. Canadian Journal of Information and Library Science, 5, 133–143. [*]

Belkin, N. J., Oddy, R. N., & Brooks, H. M. (1982). ASK for information retrieval: Part I. Background and theory. Journal of Documentation, 38(2), 61–71. [*]

Brown, C. M., & Ortega, L. (2005). Information-seeking behavior of physical science librarians: does research inform practice? College & Research Libraries, 66(3), 231–247.

Burr, V. (1995). An introduction to social constructionism. London: Routledge.

Byström, K., & Järvelin, K. (1995). Task complexity affects information seeking and use. Information Processing & Management, 31(2), 191–213. [*]

Carey, R. F., McKechnie, L. E., & McKenzie, P. J. (2002). Gaining access to everyday life information seeking. Library & Information Science Research, 23(4), 319–334.

Case, D. O. (2012). Looking for information. A survey of research on information seeking, needs, and behavior (3rd ed.). Bingley: Emerald.

Chatman, E. A. (1996). The impoverished life-world of outsiders. Journal of the American Society for Information Science, 47(3), 193–206. [*]

Chatman, E. A. (1999). A theory of life in the round. Journal of the American Society for Information Science, 50(3), 207–217. [*]

Constantino, T. E. (2008). Constructivism. In L. M. Given (Ed.), The SAGE encyclopedia of qualitative research methods (Vol. 1, pp. 116–119). Los Ángeles, CA: Sage.

Courtright, C. (2008). Context in information behavior research. Annual Review of Information Science and Technology, 41(1), 273–306.

Crotty, M. (1998). The foundations of social research: meaning and perspective in the research process. London: Sage.

Davenport, E. (2010). Confessional methods and everyday life information seeking. Annual Review of Information Science and Technology, 44, 533–562.

Dervin, B. (1983). An overview of Sense-Making research: concepts, methods, and results to date. Presented at the Annual Meeting of the International Communication Association, Dallas, TX. [*]

Dervin, B. (1992). From the mind's eye of the user: the Sense-Making qualitative-quantitative methodology. In J. D. Glazier & R. R. Powell (Eds.), Qualitative research in information management (pp. 61–84). Englewood, CO: Libraries Unlimited. [*]

Dervin, B. (1999). On studying information seeking methodologically: the implications of connecting metatheory to method. Information Processing & Management, 35(6), 727-750. [*]

Dervin, B., & Nilan, M. (1986). Information needs and uses. Annual Review of Information Science and Technology, 21, 3–33.

Ellis, D. (1989). A behavioural approach to information retrieval system design. Journal of Documentation, 45(3), 171–212. [*]

Ellis, D. (1993). Modeling the information-seeking patterns of academic researchers: a grounded theory approach. Library Quarterly, 63(4), 469–486. [*]

Ellis, D. (2011). The emergence of conceptual modelling in information behaviour research. In A. Spink & J. Heinström (Eds.), New Directions in Information Behaviour (Vol. 1, pp. 17–35). Emerald Group Publishing.

Ellis, D., Cox, D., & Hall, K. (1993). A comparison of the information seeking patterns of researchers in the physical and social sciences. Journal of Documentation, 49(4), 356–369. [*]

Erdelez, S. (1997). Information encountering: a conceptual framework for accidental information discovery. In P. Vakkari, R. Savolainen, & B. Dervin (Eds.), Information Seeking in Context. Proceedings of an International Conference on Research in Information Needs, Seeking and Use in Different Contexts (pp. 412–421). London: Taylor Graham. [*]

Fidel, R. (2012). Human information interaction: an ecological approach to information behavior. Cambridge, Mass: MIT Press.

Fisher, K. E., & Julien, H. (2009). Information behavior. Annual Review of Information Science and Technology, 43, 1–73.

Foster, A. E., & Ford, N. (2003). Serendipity and information seeking: an empirical study. Journal of Documentation, 59(3), 321–340. [*]

Gandra, T. K., & Duarte, A. B. S. (2012). Estudos de usuários na perspectva fenomenológica: revisão de literatura e proposta de metodologia de pesquisa. Informação & Sociedade: Estudos, 22(3), 13–23.

Gergen, K. J. (1985). The social constructionist movement in modern psychology. American Psychologist, 40(3), 266–275.

González-Teruel, A. (2012). Investigación sobre usuarios y realidad de la gestión de unidades de información. Interacciones posibles y necesarias. In E. Murguia & M. E. F. Rodrigues (Eds.), Arquivologia, Biblioteconomia e Ciência da Informação: identidades, contrastes e perspectivas de interlocução. Niteroi: Editora UFF.

González-Teruel, A., & Abad-García, M. F. (2012). Grounded theory for generating theory in the study of information behavior. Library & Information Science Research, 34(1), 31–36.

Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 78(6), 1360–1380. [*]

Hersberger, J. A., Murray, A. L., & Rioux, K. S. (2007). Examining information exchange and virtual communities: an emergent framework. Online Information Review, 31(2), 135–147.

Ingwersen, P. (1996). Cognitive perspectives of information retrieval interaction: elements of a cognitive IR theory. Journal of Documentation, 52(1), 3–50. [*]

Järvelin, K., & Ingwersen, P. (2012). User-oriented and cognitive models of information retrieval. In M. J. Bates (Ed.), Understanding Information Retrieval Systems (pp. 47–64). Boca Raton, FL: CRC Press, Taylor & Francis Group.

Julien, H. (1999a). Constructing “users” in library and information science. Aslib Proceedings, 51(6), 206–209.

Julien, H. (1999b). Where to from here? Results of an empirical study and user-centred implications for system design. In T. D. Wilson & D. K. Allen (Eds.), Exploring the contexts of information behaviour. Proceedings of the Second International Conference on Research in Information Needs, Seeking and Use in Different Contexts, Sheffield, 1998 (pp. 586–596). London: Taylor Graham.

Julien, H., & Duggan, L. J. (2000). A longitudinal analysis of the information needs and uses literature. Library & Information Science Research, 22(3), 291–309.

Kingrey, K. P. (2002). Concepts of information seeking and their presence in the practical library literature. Library Philosophy and Practice (e-journal), 4(2). Retrieved from http://digitalcommons.unl.edu/libphilprac/36/

Krikelas, J. (1983). Information-seeking behavior: patterns and concepts. Drexel Library Quarterly, 19(2), 5–20. [*]

Kuhlthau, C. C. (1991). Inside the search process: Information seeking from the user's perspective. Journal of the American Society for Information Science, 42(5), 361–371. [*]

Kuhlthau, C. C. (1993a). Seeking Meaning. A process approach to library and information services. Norwood; NJ: Ablex. [*]

Kuhlthau, C. C. (1993b). A principle of uncertainty for information seeking. Journal of Documentation, 49(4), 339–355. [*]

Kuhlthau, C. C. (2004). Seeking Meaning. A process approach to library and information services (2nd ed). Westport, Conn.: Libraries Unlimited. [*]

Leckie, G. J., Given, L. M., & Buschman, J. E. (2010). Critical theory for Library and Information Science (pp. 1–349). Santa Barbara, CA: ABC CLIO.

Leckie, G. J., Pettigrew, K. E., & Sylvain, C. (1996). Modeling the information seeking of professionals: a general model derived from research on engineers, health care professionals, and lawyers. Library Quarterly, 66(2), 161–193. [*]

McKechnie, L. E. F., Pettigrew, K. E., & Joyce, S. L. (2001). The origins and contextual use of theory in human information behaviour research. The New Review of Information Behaviour Research, 2, 47–63.

McKenzie, P. J. (2003). A model of information practices in accounts of everyday-life information seeking. Journal of Documentation, 59(1), 19–40. [*]

Olsson, M. R. (1999). Discourse: a new theoretical framework for examining information behaviour in its social context. In T. D. Wilson & D. K. Allen (Eds.), Exploring the Contexts of Information Behaviour. Proceedings of the 2nd Information Seeking in Context Conference (pp. 136–149). London: Taylor & Graham.

Olsson, M. R. (2005). Beyond “needy” individuals. Conceptualizing information behavior. Proceedings of the American Society for Information Science and Technology, 42(1), 1–17.

Olsson, M. R. (2008). Post-Modernism. In L. M. Given (Ed.), The SAGE encyclopedia of qualitative research methods (Vol. 2, pp. 655–659). Los Ángeles, CA: Sage.

Olsson, M. R. (2009). Re-thinking our concept of users. Australian Academic & Research Libraries, 40(1), 22–35.

Olsson, M. R. (2012). Ciphers to this Great Accompt’ – the Shakespearian Social Sense-Making of Theatre Professionals. In G. Widén & K. Holmberg (Eds.), Library and Information Science (Vol. 5, pp. 17–42). Bingley: Emerald Group Publishing.

Pettigrew, K. E., Fidel, R., & Bruce, H. (2001). Conceptual frameworks in information behavior. Annual Review of Information Science and Technology, 35, 43–78.

Santoianni, F., & Striano, M. (2006). Modelos teóricos y metodológicos de la enseñanza. México: Siglo XXI.

Savolainen, R. (1995). Everyday life information seeking: approaching information seeking in the context of “way of life.” Library & Information Science Research, 17(3), 259–294. [*]

Savolainen, R. (2007). Information behavior and information practice: reviewing the “umbrella concepts” of information‐seeking studies. Library Quarterly, 77(2), 109–132.

Spink, A., Greisdorf, H., & Bateman, J. (1998). From highly relevant to not relevant: examining different regions of relevance. Information Processing & Management, 34(5), 599–621. [*]

Talja, S. (1997). Constituting information and user as research objects: a theory of knowledge formations as alternative to the information man-theory. In P. Vakkari, R. Savolainen, & B. Dervin (Eds.), Information Seeking in Context. Proceedings of an International Conference on Research in Information Needs, Seeking and Use in Different Contexts (pp. 61–80). London: Taylor Graham.

Talja, S., Keso, H., & Pietilainen, T. (1999). The production of `context' in information seeking research: a metatheoretical view. Information Processing & Management, 35(6), 751–763. [*]

Talja, S., Tuominen, K., & Savolainen, R. (2005). “Isms” in Information Science: constructivism, collectivism and constructionism. Journal of Documentation, 61(1), 79–101.

Taylor, R. S. (1968). Question-negotiation and information seeking in libraries. College & Research Libraries, 28, 178–194. [*]

Taylor, R. S. (1991). Information use environments. In B. Dervin & M. J. Voigt (Eds.), Progress in Communication Sciences (pp. 217–255). Norwood, NJ: Ablex. [*]

Tuominen, K. (1997). User-centered discourse: an analysis of the subject positions of the user and the librarian. Library Quarterly, 67(4), 350–371.

Tuominen, K., Talja, S., & Savolainen, R. (2002). Discourse, cognition, and reality: toward a social constructionist metatheory for Library and Information Science. In H. Bruce, R. Fidel, P. Ingwersen, & P. Vakkari (Eds.), Emerging frameworks and methods. CoLIS4. Proceedings of the Fourth International Conference on Conceptions of Library and Information Science. Seattle, WA, USA, July 21-25, 2002 (pp. 271–283). Greenwood Village, CO: Libraries Unlimited.

Urquhart, C. J., & Rowley, J. (2007). Understanding student information behavior in relation to electronic information services: Lessons from longitudinal monitoring and evaluation. Part 2. Journal of the American Society for Information Science and Technology, 58(8), 1188–1197.

Vakkari, P. (1999). Task complexity, problem structure and information actions: integrating studies on information seeking and retrieval. Information Processing & Management, 35(6), 819–837. [*]

Vakkari, P. (2001). A theory of the task-based information retrieval process: a summary and generalisation of a longitudinal study. Journal of Documentation, 57(1), 44–60. [*]

Vakkari, P. (2008). Trends and approaches in information behaviour research. Information Research, 13(4). Retrieved from http://informationr.net/ir/13-4/paper361.html

Vallés, M. S. (1999). Técnicas cualitativas de investigación social. Reflexión metodológica y práctica profesional. Madrid: Síntesis.

Wang, P., & Soergel, D. (1998). A cognitive model of document use during a research project. Study I. document selection. Journal of the American Society for Information Science and Technology, 49(2), 115–133. [*]

Wang, P., Hawk, W. B., & Tenopir, C. (2000). Users’ interaction with World Wide Web resources: an exploratory study using a holistic approach. Information Processing & Management, 36(2), 229–251. [*]

Williamson, K. (1998). Discovered by chance: The role of incidental information acquisition in an ecological model of information use. Library & Information Science Research, 20(1), 23–40. [*]

Wilson, P. (1983). Second-hand knowledge. An inquiry into cognitive authority. Westport: Greenwood. [*]

Wilson, T. D. (1981). On user studies and information needs. Journal of Documentation. 37(1), 3-15. [*]

Wilson, T. D. (1997). Information behaviour: an interdisciplinary perspective. Information Processing & Management, 33(4), 551–572. [*]

Wilson, T. D. (2000). Human information behavior. Informing science, 3(2), 49–56. [*]

Wilson, T. D. (2002). Alfred Schutz, phenomenology and research methodology for information behaviour research. The New Review of Information Behaviour Research, 3, 71–82.

Wilson, T. D. (2005). Evolution in information behavior modeling: Wilson's model. In K. E. Fisher, S. Erdelez, & L. E. F. McKechnie (Eds.), Theories of information behavior (pp. 31-36). Medforf, NJ: Information Today.

Wilson, T. D. (2009). Activity theory and information seeking. Annual Review of Information Science and Technology, 42, 119–161.


Downloads

Downloads per month over past year

Actions (login required)

View Item View Item
Contact us
Send email Sponsors
Sponsor: AIMS Sponsor: D&P Sponsor: UniNa CAB Get connected
Facebook Facebook Twitter Twitter Linkedin LinkedIn RSS RSS