|   homepage   |   about E-LIS   |   browse   |   search   |   help   |   classification schema   |   submission guidelines   ||
| Login/Your pages | Create Account|

The FUP Credibility: a user satisfaction survey

Bertini, Lucia (2001) The FUP Credibility: a user satisfaction survey. MA Information Studies Dissertation thesis, University of Northumbria at Newcastle (United Kingdom).

Full text available as:

[img]
Preview
PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
505Kb Language: English

Abstract(s)

This research deals with electronic publishing contemporary academic context. In particular the focus of the research is to verify the degree of credibility of Firenze University Press (FUP), academic electronic press project of the University of Florence, investigating its users’ perceptions and opinions. This survey was motivated by the need of FUP to develop a strategy focused to rationalise resources, responding to users requirements. Survey investigated mainly two categories of FUP user: professors as customers, authors (or potential authors) and students, as customers. Mixed method have adopted to draw the survey model, that combining qualitative and quantitative approaches, use both of them. Sample survey methodology have been used to obtain a picture of the general trend of faculty of the University of Florence, by selecting and measuring a sample from the whole population. Research have been directed to a sample of ‘electronically oriented’ users, those who have no prides towards Internet and email as information and communication tools and let personal email to be visible on the University website. On the basis of data and opinions gathered emerged: 1. high percent of user satisfaction; 2. promotional factors: Primary - high visibility - copyright guarantee Secondary - speediness - easiness - extended access; 3. recommendations: a) Activity of promotion and growth of visibility b) Collaboration with commercial publishers, other University Presses c) Production scheme d) Editing e) Access and selling

Questa ricerca tratta di editoria elettronica in ambito accademico. Il focus della ricerca è verificare il grado di credibilità della Firenze University Press (FUP), progetto di casa editrice elettronica dell’Università di Firenze, indagando su quali sono la percezione e l’opinione che ne hanno gli utenti. Tale ricerca è stata motivata dalla necessità della FUP di sviluppare una strategia focalizzata sulla razionalizzazione delle risorse in base alla richiesta degli utenti. Sono state coinvolte due tipologie di utenti: i docenti, autori reali o potenziali e studenti, tutti in veste di clienti. Sono state adottate metodologie miste di stesura del modello di indagine, combinando approcci quantitativi e qualitativi, utilizzando entrambi. Esempi di metodi di ricerca sono stati utilizzati per dare un quadro generale del trend dei docenti dell’Università, selezionando e misurando un campione sull’intero gruppo, definito come “utenti orientati all’utilizzo di risorse elettroniche”, coloro che non hanno remore nell’utilizzo di Internet e delle e-mail come strumenti di comunicazione, e consentono la visibilità dei propri contatti sul sito web dell’Università. I dati emersi: 1. alta percentuale di user satisfaction 2. fattori promozionali: Principale alta visibilità tutela del copyright Secondario velocità accessibilità accesso esteso 3. raccomandazioni promozione attiva e crescita della visibilità collaborazione con editori commerciali e altre University Press piano di produzione editing accesso e vendita

Item Type:Thesis (MA Information Studies Dissertation)
Keywords:Research methodology, Survey research methods, Electronic publishing credibility, E-Publishing, Users needs, metodologie di ricerca, credibilità dell'editoria elettronica, bisogni dell'utente
Subjects:E. Publishing and legal issues. > EB. Printing, electronic publishing, broadcasting.
C. Users, literacy and reading. > CB. User studies.
Full Metadata:Show all fields
ID Code:542
Deposited By:Bertini, Lucia
Deposited On:02 Dec 2003
Last Modified:19 Nov 2008 09:13
Statistics:View statistics for this eprint

Bachman, D, Elfrink, J., & Vazzana, G (1996). Tracking the progress of e-mail vs. snail mail. Marketing Research, 8,2, pp. 30-35.

Ball Michael S. and Smith Gregory W.H. (1992). Analyzing Visual Data. Thousand Oaks: Sage.

Bartel Sheehan, Kim and Grubbs Hoy, Mariea (1999). JCMC, $ (3) March. Available: URL WWW http://www.ascusc.org/jcmc/vol4/issue3/sheehan.html

Coomber, R. (1997). Using the Internet for survey research. Sociological Research Online, 2, (2) [On-line]. Available: WWW URL http://www.socresonline.org.uk/2/2/2.html.

Couper, M. P. , Blair, J., & Triplett, T. (1997). A comparison of mail and e-mail for a survey of employees in federal statistical agencies. Paper presented at the annual conference of the American Association for Public Opinion Research, Norfolk, VA.

CyberAtlas (1996). CyberAtlas home page [On-line]. Available: WWW URL http://www.cyberatlas.com.

Denzin, Norman K. And Lincoln, Yvonna S. (1994). Handbook of Qualitative Research. Thousand Oaks, CA: Sage.

Four11.com (1997). White page directory [On-line]. Available: WWW URL http://www.four11.com/cgi-bin/SledMain?Iside_HM_InfoDir.html.

Hart, Chris (1998). Doing a Literature Review. Realising the Social Science Research Imagination. London : Sage Publications

Jensen K.B and Jankowski, N.W. (1991). A handbook of Qualitative Methodologies for Mass Communication Research. London : Routledge.

Kanaley, R. (1997, February 5). Judge bars bulk mailer from online. Philadelphia Inquirer, pp. C1.

Kanuk, L., & C. Berenson (1975). Mail surveys and response rates: A literature review. Journal of Marketing Research, 12, pp. 440-453.

Kirk Jerome and Miller Marc L. (1986). Reliability and validity in Qualitative Research. Thousand Oaks, CA: Sage.

Mason Jennifer (1996). Qualitative researching. Thousand Oaks: Sage.

McCracken, Grant (1988). The long interview. Thousand Oaks, CA: Sage.

Media Mark Research (1997). CyberStats [On-line]. Available: WWW URL http://www.mediamark.com/MRI/docs/cs_a.htm.

Rossman G.B. and Rallis, S.F. (1998). Thousand Oaks, CA: Sage.

Schaeffer, D. R., & Dillman, D.A. (1998). Development of a standard e-mail methodology: Results of an experiment. Public Opinion Quarterly, 62, (3), pp. 378-397.

Schuldt, B. A., & Totten J.W. (1994). Electronic mail vs. mail survey response rates. Marketing Research, Winter: pp. 1-7.

Silverman, D. (1997). Qualitative research: Theory, method and practice. Thousand Oaks, CA: Sage.

Tashakkori, Abbas and Teddlie, Charles (1998). Mixed Methodology: Combining Qualitative and Quantitative Approaches. – Thousand Oaks : Sage publications

Electronic publishing and Electronic publishing credibility

American Chemical Society web site. Available: http://www.acs.org/ [November 5, 2000].

Amiran, Eyal and John Unsworth, Postmodern Culture: Publishing in the Electronic Medium, The Public-Access Computers Systems Review 2, No. 1 (1991): 67-76. Available: WWW URL http://info/lib.uh.edu/pr/2/n1/amiran.2n1

Armstrong, C.J., Lonsdale, Roy (1998). The Publishing of Electronic Scholarly Monographs and Textbooks. Available: WWW URL http://www.ukoln.ac.uk/dlis/models/studies/elec-pub/elec-pub.htm

Bachrach, Steven M. Darin C. Burleigh, and Anatoli Krassivine, "Designing the Next-Generation Chemistry Journal: The Internet Journal of Chemisty," Issues in Science and Technology Librarianship no. 17 (Winter 1998). Available: http://www.library.ucsb.edu/istl/98-winter/article1.html [November 5, 2000].

Bishop, Ann Peterson "Scholarly Journals on the Net: A Reader's Assessment," Library Trends 43 (Spring 1995): 544-570;

Bailey, Charles W. Jr., Scholarly Electronic Publishing on the Internet, the NREN, and the NII: Charting Possible Futures, Serials Review 20, No. 3 (1994): 7-16. http://info.lib.uh.edu/cwb/schpub.htm

Bailey, Charles W., Jr. Scholarly Electronic Publishing Bibliography. Houston: University of Houston Libraries, 1996-2001. URL:http://info.lib.uh.edu/sepb/sepb.html

Bennett, Scott, Authorís Rights, The Journal of Electronic Publishing, December 1999, Volume 5, Issue 2. http://www.press.umich.edu/jep/05-02/bennett.html

Boyce Peter B. and Dalterio, Heather (1996). Electronic Publishing of Scientific Journals. Physics Today, 49, 42, 1996. Available: WWW URL http://aas.org/

Brent, Doug, Stevan Harnad’s Subversive Proposal: Kick-Starting Electronic Scholarship, A Summary and Analysis University of Albany, EJournal, Volume 5, Number 1, June 1995.

Buckholtz, Alison (August 2001). Returning Scientific Publishing to Scientists. The Journal of Electronic Publishing, Vol. 7. Issue 1. Available: WWW URL http://www.press.umich.edu/jep/07-01/buckholtz.html

Butler, Declan & Campbell. Defending tax-funded navigation, Nature, 5 April 2001. Available WWW URL http://www.nature.com/

Cameron, Robert D., A Universal Citation Database as a Catalyst for Reform, in Scholarly Communication, firstmonday, c. 1997 http://www.firstmonday.dk/issues/issue2_4/cameron/index.html

Commission of the European Communities (1998). Proposal for a European Parliament and Council Directive on the harmonization of certain aspects of copyright and related rights in the Information Society (COM(97)628 final - 97/0359(COD).

Couper, M. P. , Blair, J., & Triplett, T. (1997). A comparison of mail and e-mail for a survey of employees in federal statistical agencies. Paper presented at the annual conference of the American Association for Public Opinion Research, Norfolk, VA.

Create Change. Available: http://www.createchange.org/ [November 5, 2000].

Creswell, J.W. (1995). Research design: Qualitative and quantitative approaches. Tousand Oaks, CA: Sage.

Department of Commerce (1998). The emerging digital Economy [On-line]. Available: WWW URL

Edmonds, Bruce, A Proposal for the Establishment of Review Boards, Journal of Electronic Publishing, University of Michigan Press, June 2000, Volume 5, Issue 4.

Ekman, Richard and Richard E. Quandt, eds., Technology and Scholarly Communication (Berkeley: University of California Press, 1999).

Except where noted otherwise, quotations in this section are from the Principles, cited in 1, above.

Gannon, Frank, Boycott. Published with permission from EMBO reports vol. 2|no. 3|2001 163, EMBO reports © 2001. Available on Nature, Debates: WWW URL http://www.nature.com/

Grenquist, Peter (1997). Why I Don't Read Electronic Journals: An Iconoclast Speaks Out, The Journal of Electronic Publishing , September, 1997 Volume 3, Issue 1

ISSN 1080-2711. Available WWW URL http://www.press.umich.edu/jep/03-01/Iconoclast.html

Guba, E. G. and Lincoln, Y.S. (1994). Competing paradigms in qualitative research. In: N.K. Denzin and Y.S. Lincoln (Eds.) Handbook of qualitative research (pp.105-117). Thousand Oaks, CA: Sage.

Guthrie, Kevin M., Challenges and Opportunities Presented by Archiving in the Electronic Era, Working Paper for Comment, July 9, 2000.

Harnad, Stevan, E-Prints on Interactive Publication.http://cogsci.soton.ac.uk/~harnad/intpub.html

Harnad, Stevan, Varian & Parks, Academic Publishing in the Online Era, What Will Be For-Fee And What Will Be For-Free? Culture Machine 2, online journal.

Harnad, Stevan "Implementing Peer Review on the Net: Scientific Quality Control in Scholarly Electronic Journals," in Scholarly Publishing: The Electronic Frontier, ed. Robin P. Peek and Gregory B. Newby (Cambridge, MA: MIT Press, 1996), 103-108; Tamara Sumner and Simon Buckingham Shum, "Open Peer Review & Argumentation: Loosening the Paper Chains on Journals," Ariadne no. 5 (September 1996). Available: http://www.ariadne.ac.uk/issue5/jime/ [November 5, 2000].

Harnad, Stevan "The PostGutenberg Galaxy: How to Get There from Here," The Information Society 11 (1995): 285-291; Andrew M. Odlyzko, "Tragic Loss or Good Riddance? The Impending Demise of Traditional Scholarly Journals," International Journal of Human-Computer Studies 42 (1995): 71-122; Rob Kling and Lisa Covi, "Electronic Journals and Legitimate Media in the Systems of Scholarly Communication," The Information Society 11 (1995): 261-271; R. Keith Raney, "Into a Glass Darkly," JEP: The Journal of Electronic Publishing 4, no. 2 (December 1998). Available: http://www.press.umich.edu/jep/04-02/raney.html [November 5, 2000].

Harter, Stephen P., 1996, The Impact of Electronic Journals on Scholarly Communication: A Citation Analysis, The Public Access Computer Systems Review 7, Number 5.

Harter, Stephen P. and Taemin Kim Park, "Impact of Prior Electronic Publication on Manuscript Consideration Policies of Scholarly Journals," Journal of the American Society for Information Science 51 (August 2000): 940-948.

Hitchcock, Steve, Carr, Leslie and Hall, Wendy (1998). A survey of STM online journals 1990-95: the calm before the storm. Available: WWW URL http://Journals.ecs.soton.ac.uk/survey/survey.html

Hodge, Gail M., Best Practices for Digital Archiving, The Journal of Electronic Publishing, University of Michigan Press, First appeared in D-Lib Magazine, January 2000, Volume 6, No. 1.

Hofmann, Tony, Funding Electronic Journals on the Internet, Phoenix System Synectics, July 5, 1995 Available: WWW URL http://www.schoolnet.ca/vp-pv/phoenix/e/index.html

http://culturmachine.tees.ac.uk/frm-fl.htm

http://rachel.albany.edu/~ejournal/v5n1/article.html

http://www.ecommerce.gov.

http://www.jstor.org/about/archiving.html

Humanities and Social Sciences Federation of Canada: Call for Proposals on the Credibility of Electronic Publishing, http://www.ucs.mun.ca/~socwrk/elecpub.html

JEP: The Journal of Electronic Publishing. Available: http://www.press.umich.edu/jep/ [November 5, 2000].

Jog, Dr. Vijay, Cost and Review Structure of Academic Journals, June 20, 1995, Ottawa, Submission to Virtual Products, Industry Canada. Available: WWW URL http://www.schoolnet.ca/vp-pv/phoenix/e/vijayjog.html

Johnson, Richard K. "A Question of Access: SPARC, BioOne, and Society-Driven Electronic Publishing," D-Lib Magazine 6, no. 5 (May 2000). Available: http://www.dlib.org/dlib/may00/johnson/05johnson.html [November 5, 2000]; Sarah C. Michalak, "The Evolution of SPARC," Serials Review 26 (2000): 10-21.

Kehoe, C., & Pitkow, J. (1996). Surveying the territory: GVU’s five WWW user surveys. The World Wide Web Journal, 1, (3). [Also on-line]. Available: WWW URL http://www.cc.gatech.edu/gvu/user_surveys/papers/w3j.html

Kehoe, C., Pitkow, J., & Morton, K. (1997). Eighth WWW user survey [On-line]. Available: WWW URL http://www.gvu.gatech.edu/user_surveys/survey-1997-10/.

Key Perspectives Ltd., What Authors Want: The ALPSP Research Study on the Motivations and Concerns of Cont Jan Olsen, Electronic Journal Literature: Implications for Scholars (Westport, CT: Mecklermedia, 1994);

Kiesler, S., & Sproull, L.S. (1986). Response effects in the electronic survey. Public Opinion Quarterly, 50: pp. 402-13.

Kline Pope, Barbara (June 1999). National Academy Press: A Case Study. The Journal of Electronic Publishing, Vol. 4, Issue 4. Available: WWW URL http://www.press.umich.edu/jep/04-04/pope.tml

Kling, R. and Lamb, R. (1996). Analyzing Vison of Electronic Publishing and Digital Libraries. Available: WWW URL http://www.slis.indiana.edu/kling/pubs/EPUB6.htm

McCann, Linda, Academic Use of Electronic Publications in Social Sciences and Humanities and Changing Roles for Libraries, American Library Association, c. 1997.

McCullough, D. (1998). Web-based market research, the dawning of a new era. Direct Marketing 61, (8), pp. 36-9.

McEldowney, Philip F., Scholarly Electronic Journals - Trends and Academic Attitudes: A Research Proposal, Spring, 1995. http://www.people.virginia.edu/~pm9k/libsci/ejs.html

Mehta, R., & Sivada, E. (1995). Comparing response rates and response content in mail versus electronic mail surveys. Journal of the Market Research Society, 17 (4), pp. 429-440.

Nature Debate on Electronic Publishing. Available: WWW URL http://www.nature.com/

Nentwich, Michael (1999). The journal of Electronic Publishing, September 1999, Vol. 5, Issue 1. Available: WWW URL http://www.press.umich/jep/05-01/nentwich.html

Networked Scholarly Publishing," ed. F. W. Lancaster, Library Trends 43 (Spring 1995): 515-770.

OAI (2001a) The Open Archive Initiative Protocol for Metadata Harvesting. Available: WWW URL http://www.openarchives.org

Parker, L. (1992). Collecting data the e-mail way. Training and Development, July: pp. 52-54.

Pickard, Alison J. And Dixon, Pat (1999). The use of constructivist inquiry in measuring the value and impact of electronic information resources. Proceedings of the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services: Value and Impact. Newcastle upon Tyne: University of Northumbria at Newcastle.

Pedersen, Sarah and Stockdale,Rosemary "What Do the Readers Think? A Look at How Scientific Journal Users See the Electronic Environment," Journal of Scholarly Publishing 31 (October 1999): 42-52;

Peek, Robin P. and Gregory B. Newby, eds., Scholarly Publishing: The Electronic Frontier (Cambridge, MA: MIT Press, 1996).

Peek, Robin P. and Jeffrey P. Pomerantz, "Electronic Scholarly Journal Publishing," in Annual Review of Information Science and Technology, vol. 33, 1998, ed. Martha E. Williams (Medford, NJ: Information Today, 1999), 321-356.

Pitkow, J., & Recker, M.M.(1994). Using the Web as a survey tool: Results from the second WWW user survey. Journal of Computer Networks and ISDN Systems, 27, (6). [Also On-line]. Available: WWW URL http://www.cc.gatech.edu/gvu/user_surveys/papers/survey_2_paper.html.

Potential Academic Library Market For Online Books. Discussions with College & University Librarians (June 1998). Available: WWW URL http://www.columbia.edu/cu/libraries/digital/olbdocs/ALA98FOC.html

Principles for Emerging Systems of Scholarly Publishing (May 10, 2000). Available: http://www.arl.org/scomm/tempe.html [November 5, 2000].

Reiger, Willis G. Scholarly Press Wesites (September 1998). The Journal of Electronic Publishing, vol. 4, Issue 1. Available: WWW URL http://www.press.umich.edu/jep/04-01/regier.html

Resh, Vincent H. "Science and Communication: An Author/Editor/User's Perspective on the Transition from Paper to Electronic Publishing," Issues in Science and Technology Librarianship (Summer 1998). Available: http://www.library.ucsb.edu/istl/98-summer/article3.html [November 5, 2000].

Rous, Bernard (1999). How to succeed in online markets. ACM: A Case Study, The Journal of Electronic Publishing, June, 1999 Volume 4, Issue 4. Available: WWW URL http://www.press.umich.edu/jep/04-04/rous.html

Rush, James E. foreword to Scholarly Publishing: The Electronic Frontier, ed. by Robin P. Peek and Gregory B. Newby (Cambridge, MA: MIT Press, 1996), xi.

Schillewaert, N. , Langerak, F. & Duhamel, T. (1998). Non probability sampling for WWW surveys: A comparison of methods. Journal of the Market Research Society, 4, (40), pp. 307-313.

Scholarly Publishing and Academic Resources Coalition web site. Available: http://www.arl.org/sparc/ [November 5, 2000].

Scott Bennett, "Author's Rights," JEP: The Journal of Electronic Publishing 5, no. 2 (December 1999). Available: http://www.press.umich.edu/jep/05-02/bennett.html [November 1, 2000].

Sheehan, K. B., & Hoy, M. G. (1997). E-mail surveys: Patterns, process and potential. Paper presented at the Academy of American Advertising Conference, St. Louis, April 6, 1997.

Sheehan, Kim Bartel and Grubbs Hoy, Marie (1999) Using E-mail to Survey Internet Users in the United States: Methodology and assessment, JCMC 4 (3) March

Siemens , Raymond (2001). Electronic Publishing and Academic Credibility, Electronic Publishing and Academic Credibility. Avaliable: WWW URL http://www.nyu.edu/its/humanities/ach_allc2001/papers/siemens/

Siemens , Raymond (12/05/2000). The Credibility of Electronic Publishing. Available: WWW URL http://web.mala.bc.ca/hssfc/Final/Overview.htm

Smith, C. (1997). Casting the net: Surveying an Internet population. Journal of Computer Mediated Communication, 3,(1). Available: WWW URL http://www.ascusc.org/jcmc/vol3/issue1/smith.html.

Steele, T. J., Schwendig, L. W., & Kilpatrick, J. A. . (1992). Duplicate responses to multiple survey mailings: A problem? Journal of Advertising Research: 32, (1): pp. 26- 33.

Stewart,Linda "User Acceptance of Electronic Journals: Interviews with Chemists at Cornell University," College & Research Libraries 57 (July 1996): 339-349. ributors to Learned Journals (West Sussex: Association of Learned and Professional Society Publishers, 1999).

Tammaro, Anna Maria (30 ottobre 1999). Editoria scientifica dell'Università di Firenze : Progetto di riorganizzazione. Firenze: Università degli studi di Firenze

Tammaro, Anna Maria (12-16.08.2001). Facilitating scholarly communication: Cost benefit of a digital University Press. 4th Northumbria International Conference. Pittsburg: Unpublished draft.

Tenopir, Carol and Donald W. King, Towards Electronic Journals: Realities for Scientists, Librarians, and Publishers (Washington, DC: Special Libraries Association, 2000).

Tenopir, Carol "Authors and Readers: The Keys to Success or Failure for Electronic Publishing," Library Trends 43 (Spring 1995): 571-591; Don Schauder, "Electronic Publishing of Professional Articles: Attitudes of Academics and Implications for the Scholarly Communication Industry," Journal of the American Society for Information Science 45 (March 1994): 73-100.

Tse, A., Tse, K.C. , Yin, C. H., Ting, C. B. Yi, K. W. , Yee, K. P., & Hong, W. C. (1995). Comparing two methods of sending out questionnaires: E-mail versus mail. Journal of the Market Research Society, 4, (37): pp. 441-445.

Università degli studi di Firenze: Pubblicazioni 1997 – 1999 (2001). - Firenze : Firenze University Press

Unsworth, John (2001). Publishing originally digital scholarship. University of Virginia. Available: WWW URL http://www.nyu.edu/its/humanities/ach_allc2001/papers/unsworth2/index.html

Valauskas, Edward J. "First Monday and the Evolution of Electronic Journals: Waiting for Thomas Kuhn," JEP: The Journal of Electronic Publishing 3, no. 1 (September 1997). Available: http://www.press.umich.edu/jep/03-01/FirstMonday.html [November 5, 2000]

Vitiello, Giuseppe. A European Policy for Electronic Publishing (2001). The Journal of Electronic Publishing, March, 2001 Volume 6, Issue 3

ISSN 1080-2711 http://www.press.umich.edu/jep/06-03/vitiello.html

Weible, R., & Wallace, J. (1998). The impact of the Internet on data collection. Marketing Research 10, (3): pp.19-23.

Yin, R.K (1989). Case study Research: Design and methods. London: Sage.

"00h00" (Zero heure). Available WWW URL http://www.00h00.com/index2.html

Zikmund, W. G. (1991). Exploring marketing research, 4th Edition. Chicago: Dryden Press.

Archive Staff Only: edit this record

|     E-LIS is hosted by AEPIC at CILEA     |     Powered by GNU Eprints software|