Put k povezivanju: usluga Pitajte knjižničara na mrežnim stranicama narodnih knjižnica

Bosančić, Boris Put k povezivanju: usluga Pitajte knjižničara na mrežnim stranicama narodnih knjižnica. Vjesnik bibliotekara Hrvatske, 2003, vol. 46, n. 3-4, pp. 80-92. [Journal article (Paginated)]

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English abstract

The Ask a Librarian service is one of the most successful implementations of librarian skills on the Internet. This article describes the Ask a Librarian service at UK public libraries, which is considered a pioneer of web-based information and reference services. Aiming to present conceptual basis of this type of service, the article offers information on history of electronic information services in general, and then draws a parallel between Ask a Librarian and traditional information and reference service, especially its most prominent part – information interview, which represents a foundation of all electronic library information and reference services. The triangular model shows how experience gained from traditional information interview in libraries can be successfully transferred to electronic surroundings. Finally, the conclusion is that the role of librarian in information retrieval in a deep forest of available information is not of technical nature, as could be expected, but rather the result of years of experience librarians have in dealing with library users and answering their information enquiries. When developing and creating any type of information service, whether in real or virtual library, it is necessary to identify the way in which library users first define and then fulfil their information needs.

Croatian abstract

Usluga Pitajte knjižničara jedna je od najuspješnijih implementacija knjižničarskih vještina na internetu. U članku je dan prikaz informacijske službe Pitajte knjižničara udruženih narodnih knjižnica Velike Britanije koju možemo smatrati jednom od začetnika pružanja elektroničkih informacijsko-referalnih usluga. U nastojanju prezentiranja koncepcijskih osnova na kojima počiva ova vrsta usluge, dalje se u radu izdvajaju podaci o povijesti elektroničkih informacijskih službi uopće, a zatim se, kroz povlačenje paralela između usluge Pitajte knjižničara i tradicionalne informacijsko-referalne službe, posebice njenog najistaknutijeg dijela – informacijskog intervjua – u potonjem potvrđuje korijen svih knjižničnih elektroničkih informacijsko-referalnih usluga. Potom je dan prikaz trokutnog modela (triangular model) kojim se prezentira kako se iskustva tradicionalnog informacijskog intervjua u knjižnicama mogu uspješno implementirati u elektroničko okruženje. Konačno, izvodi se zaključak da doprinos knjižničara kod snalaženja u "šumi" informacija koje danas preplavljuju svijet nije, kako se uobičajeno očekuje, nekakve tehničke prirode, već da dolazi kao rezultat dugogodišnjeg iskustva knjižničara u proučavanju korisnika i njihovih informacijskih potreba. Upravo utvrđivanje načina na koji korisnici oblikuju, a zatim i zadovoljavaju svoje informacijske potrebe, od neizmjerne je važnosti kod osmišljavanja i kreiranja bilo kakvog informacijsko-uslužnog tipa službe, bilo u stvarnom svijetu ili na mreži.

Item type: Journal article (Paginated)
Keywords: Pitajte knjižničara, elektroničke usluge, informacijsko-referalne usluge, informacijska služba, narodne knjižnice ; Ask a Librarian, electronic services, information and reference services, public library
Subjects: B. Information use and sociology of information > BC. Information in society.
C. Users, literacy and reading. > CD. User training, promotion, activities, education.
Depositing user: Damir Pavelic
Date deposited: 04 Nov 2004
Last modified: 02 Oct 2014 11:59
URI: http://hdl.handle.net/10760/5596

References

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