Virtual reference services

BRY, Lynn. Setting Up an Ask-Na-Expert Service. The MAD Scientist Network. 1997. Disponível em: http://www.madsci.org/ask_expert/index.html

COFFMAN, Steve, McGLAMERY, Susan. The librarian and Mr. Jeeves. American Libraries, May, 2000, p. 66-69. Disponível em: http://www.247ref.org/jeeves.htm

FOLGER, Kathleen. The Virtual Librarian: using Desktop Videoconferencing to Provide Interactive Assistance. In: Association of College and Research Libraries National Conference, 1997. Disponível em: http://www.ala.org/acrl/papers.html

KASOWITZ, Abby S. Guidelines for Information Specialists of K-12 Digital Reference Services. Virtual Reference Desk Publications. October, 1998. Disponível em: http://vrd.org/training/guide.htm

LESSICK, Susana, KJAER, Kathryn, CLANCY, Steve. Interactive Reference Service (IRS) at UC Irvine: expanding reference service beyond the reference desk. In: ACRL CONFERENCE, 1997. Disponível em: http://www.ala.org/acrl/paperhtm/a10.html

LIBRARY OF CONGRESS (United States). Reference Service in a Digital Age. In: PROCEEDINGS OF THE INSTITUTE, Washington (DC), 1998. Disponível em: http://lcweb.loc.gov/rr/digiref/papers.html

LIPOW, Anne G. Serving the remote user: reference service in the digital environment. In: AUSTRALIAN LIBRARY AND INFORMATION ASSOCIATION CONFERENCE, 1999. Disponível em: http://www.csu.edu.au/special/online99/proceedings99/200.htm

McCLURE, Charles R., LANKES, R. David. Assessing quality in digital reference services: a research prospectus. [S. l] : Information Institute of Syracuse. Dublin : OCLC, 2001. Disponível em: http://quartz.syr.edu/quality/Overview.htm

MEOLA, Marc, STORMONT, Sam. Real-time reference service for the remote user: from the telephone and electronic mail to Internet chat, instant messaging, and collaborative software. The Reference Librarian, n. 67/68, p. 29-40. 1999.

MORGAN, Eric Lease. See you see a librarian final report. 1999. Disponível em: http://sunsite.berkeley.edu/~emorgan/see-a-librarian/

ORMES, Sarah. Public Libraries Corner: ask a librarian. Ariadne 13. January 1998. Disponível em: http://www.ariadne.ac.uk/issue13/public-libraries/

PHILIP, Brenda. Mayhelpyou@theelectronicreferencedesk? An examination of the past, present and future of electronic mail reference service. [S. l.] ; School of Library and Information Studies University of Alberta. 1997. Disponível em: http://hollyhock.slis.ualberta.ca/598/brenda/emailref.htm

RADER, Hannelore B. Information literacy in the reference environment: preapring for the future. New Technologies and Reference Services. n. 71, p. 25-33. 2000.

SAUNDERS, Laverna. Building the virtual reference desk. In: SYMPOSIUM BUILDING THE VIRTUAL REFERENCE DESK IN A 24/7 WORLD, Washington, DC. [S. l. ; s. n.], 2001. Disponível em: http://www.infotoday.com/it/mar01/saunders.htm

SLOAN, Bernie. Digital reference services: a bibliography. Graduate School of Library and Information Science University of Illinois at Urbana-Champaign. 2000. Disponível em: http://www.lis.uiuc.edu/~b-sloan/digiref.html

SLOAN, Bernie. Service perspective for the digital library: remote reference services. Graduate School of Library and Information Science University of Illinois at Urbana-Champaign. December 16, 1997. Disponível em: http://www.lis.uiuc.edu/~b-sloan/e-ref.html

SLOAN, Bernie. Electronic reference services: some suggested guidelines. Reference and User Services Quarterly 38:77-81. Summer 1998. Disponível em: http://www.lis.uiuc.edu/~b-sloan/guide.html

SULLIVAN, Danny. How search engine rank web pages. 2001 Disponível em: http://www.searchenginewatch.com/webmasters/rank.html

VRD 2000 CONFERENCE PROCEEDINGS. URL: http://vrd.org/conferences/VRD2000/proceedings/index.html

ZICK, Laura. The work of information mediators: a comparison of librarians and intelligent softaware agents. First Monday, 5. 2000. Disponível em: http://firstmonday.org/issues/issue5_5/zick/index.html