Towards Quality Culture in the Digital Environ: Management and Optimization of Services in Research Libraries of India

Sherikar, Amruth and Jange, Suresh Towards Quality Culture in the Digital Environ: Management and Optimization of Services in Research Libraries of India., 2006 . In 69th Annual Meeting of the American Society for Information Science and Technology (ASIST), Austin (US), 3-8 November 2006. [Conference paper]

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English abstract

The National Assessment and Accreditation Council (NAAC) has been established in India for ensuring quality and excellence in higher education and has developed a set of objective indicators for the library, as it is the fulcrum of support for the community of academic and research pursuits. This resulted in a general consensus for rising demands of evaluation and accountability of academic and research libraries to develop performance evaluation and measure service quality and thereby build a culture of quality. Advancements in information and communication technology, transforming the world into the global village, contributed significant scope for development of electronic information resources and Internet resources in the library for continuous quality improvement. Library and information centers need to map the information needs of the customers into quality information services by making use of various information technology-based information retrieval tools. The quality gurus especially Parasuraman, Barry, and Zeithaml have developed the SERVQUAL to measure the quality dimension in the academic and research environment.

Item type:	Conference paper
Keywords:	library services, assessment, evaluation
Subjects:	B. Information use and sociology of information > BH. Information needs and information requirements analysis. B. Information use and sociology of information > BA. Use and impact of information.
Depositing user:	Norm Medeiros
Date deposited:	13 Dec 2006
Last modified:	02 Oct 2014 12:05
URI:	http://hdl.handle.net/10760/8609

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