E-LIS, Eprints in Library and Information Science Homepage E-LIS, Eprints in Library and Information Science
   home   |   about   |   search   |   browse   |   register   |   registered users area   |   help   |   FAQ   |   JITA   

Benchmarking : una herramienta para gestionar la excelencia en las bibliotecas y los servicios de información

Alonso Arévalo, Julio and Martín Cerro, Sonia (2000) Benchmarking : una herramienta para gestionar la excelencia en las bibliotecas y los servicios de información. In Proceedings Jornadas de Bibliotecas Universitarias de Castilla y León (3as : 2000 : Burgos) 3, Burgos (Spain).

Full text available as:
HTML

View statistics for this eprint

Abstract

[Spanish abstract]

Dentro del marco de la gestión de la calidad, una organización puede recurrir a diversas herramientas metodológicas con el fin de conseguir los mejores resultados en función de sus condiciones de competitividad. Una de ellas es el benchmarking, que persigue la identificación de las mejores prácticas en otras organizaciones, con el objetivo de aprehenderlas y mejorar el rendimiento de un proceso o función determinada. Se define el concepto de benchmarking, en qué consiste y sus distintas modalidades. Se analizan las características y posibilidades de su aplicación en bibliotecas y unidades de información, y se incluye un modelo para su utilización en el contexto bibliotecario, así como estudios llevados a cabo en este sector.

[English abstract]

An organization can use diverse methodologic tools with the purpose of obtaining the best results based on the conditions of competitiveness. One of them is benchmarking, that is used to identify the best practices in other organizations, with the objective to learn them and to improve the process or certain function. The concept of benchmarking is defined and his different modalities. The characteristics and possibilities of their application in libraries and units of information are analyzed, and a model for its use in the context is included.

Keywords:Bibliotecas, Servicios de Información, Gestión de calidad, Norma ISO 11620, Indicadores, Evaluación, Libraries, Information services, Management of quality, Norm ISO 11620, Indicators, Evaluation.
Subjects:H. Information sources, supports, channels.
ID Code:1604
Deposited By:Alonso Arévalo, Julio
Deposited On:06 July 2004
All fields:Show all fields

Alonso Arévalo, J., Echeverría Cubillas, M.J. y S. Martín Cerro. "La gestión de las bibliotecas universitarias: indicadores para su evaluación". Indicadores en la universidad: información y decisiones. Madrid: Ministerio de Educación y Cultura, 1999, pp. 479-491.

Camp, Rober C. Benchmarking: the Search for Industry Best Practices that Lead to Superior Performance. Milwaukee, WI: Quality Press, American Society for Quality Control, 1989.

Camp, Robert C. "Best practice benchmarking: the path to excellence". CMA Magazine, Jul/Aug 1998, Vol. 72, n. 8, pp. 10-20.

Camp, Robert C. "Cómo medirse con los mejores". Excelencia (Club Gestión de Calidad), Mayo 1997, n. 16, pp. 16-18.

Badía, Albert y Bellido, Sergio. Técnicas para la gestión de calidad. Madrid: Tecnos, 1999.

Ellis, Martin. "Benchmarking public libraries: Comparisons in context.". APLIS, Jun98, Vol. 11, n. 2, pp. 56-62.

Fine, Todd and Snyder, Louise. "What is the difference between performance measurement and benchmarking?". Public Management (US), Jan99, Vol. 81, N. 1, pp. 24-25.

Garlick, Marina. "Public libraries (NSW) benchmarking database". APLIS, Mar97, Vol. 10, N. 1, pp. 19-21.

Garrod, Penny and Kinnell, Margaret, "Benchmarking development needs in the LIS sector," Journal of Information Science, 1997, Vol. 23, No. 2, pp. 111-118.

Garrod, Penny and Kinnell, Margaret, "Performance Measurement, Benchmarking and the UK Library and Information Services Sector" Libri, 1996, Vol. 46, pp. 141-148.

Gohlke,-Annette "Benchmark for Strategic Performance Improvement ". Information-Outlook, Aug 1997, v. 1 n. 8 pp. 22-24.

Hennen Jr., Thomas J. "Why We Should Establish a National System of Standards. (cover story)". American Libraries, Mar2000, Vol. 31 n. 3, pp. 43-46.

Hightower,-Christy; Sih,-Julie; Tilghman,-Adam. "Recommendations for Benchmarking Web Site Usage among Academic Libraries". College-&-Research-Libraries, Jan 1998, v. 59 n. 1 pp. 61-79.

Jurow, Susan. "Tools for Measuring and Improving Performance". Journal-of-Library-Administration, 1993, v. 18 n. 1-2, pp. 113-26.

Kinnell, Margaret. "Benchmarking for information service excellence: The pharmaceutical industry". Total Quality Management, Feb97, Vol. 8 n. 1, pp. 3-14.

Kinnell,-Margaret; Garrod,-Penny. "Benchmarking and Its relevance to the Library and Information sector. interim findings of "Best practice benchmarking in the Library and Information sector," a British Library Research and Development Department Project", Northumbria International Conference on Performance Measurement in Libraries and Information Services (1st, Northumberland, England, 1995).

Lewis, Bob. "Readers want to know: What help desk-to-user ratio should the average company use". InfoWorld, 05/22/2000, Vol. 22, Issue 21, p. 100-101.

Lincoln, Sarah and Price, Art. "Lo que no explican los libros sobre el benchmarking". Excelencia (Club Gestión de Calidad), Mayo 1997, n. 16, pp. 6-8.

Mackenzie, Christine. "From forward plan to business plan: strategic planning in public libraries". APLIS, Dec97, Vol. 10 Issue 4, pp. 190-201.

Marcos Pascual, F., "El benchmarking como metodologia de gestion de recursos de T.I.C.," Jornadas sobre Tecnologías de la Información para la Modernización de las Administraciones Públicas, Vol. 10, 1998.

OFarreil, J. P., "Measuring performance with library automated systems," Library hi tech, 2000, Vol. 18, No. 1, pp. 75-81.

Pack, Thomas; Pemberton, Jeff. "The cutting-edge libraries of the Ford Motor Company.Online" Online, Sep/Oct98, Vol. 22, n 5, pp.14-16.

Palef, B. Randall. "The team and me: Reflections of a design group.". Personnel Journal, Feb94, Vol. 73, n. 2, pp.48.

Peischl,-Thomas-M. "Benchmarking: A Process for Improvement.". International Conference on TQM and Academic Libraries (1st, Washington, DC, April 20-22, 1994).

Pritchard, Sarah M. "Library benchmarking: Old wine in new bottles?". Journal of Academic Librarianship, Nov95, Vol. 21. n. 6, pp. 491-496.

REBIUN (Grupo de trabajo sobre Evaluación). Indicadores de rendimiento para la evaluación de bibliotecas universitarias. Madrid: REBIUN, 1999.

Robertson,-Margaret; Trahn,-Isabella. "Benchmarking Academic Libraries: An Australian Case Study Australian-Academic-&-Research-Libraries, v. 28 n. 2 pp. 26-41 Jun 1997.

Rux, Paul. "Benchmarking: A TQM tool". Book Report, May/Jun93, Vol. 12 n. 1, pp. 31-34.

Sutter, E. "Benchmarking et management de l'information documentaire" Documentaliste-Sciences de l'information, 1994, Vol. 31, No. 1, pp. 44-46.

Sutter, E., "Etudes comparatives et benchmarks incidences sur la fonction documentaire," Documentaliste-Sciences de l'information, 2000, Vol. 37, No. 2, pp. 110-117.

Shaughnessy,-Thomas-W. "Benchmarking, Total Quality Management, and Libraries ". Library-Administration-&-Management, v. 7 n. 1, pp. 7-12, 1993.

Town,-J.-Stephen. "Benchmarking and Performance Measurement". ", Northumbria International Conference on Performance Measurement in Libraries and Information Services (1st, Northumberland, England, 1995).

Ventura, Roberto. "Qualità dei servizi e benchmarking entrano in biblioteca". Bibliotecha oggi, Luglio-Agosto, 1998, pp. 64-67.

Whatson, Gregory H. Benchmarking estratégico: aprenda a medir el funcionamiento de su empresa con respecto a las mejores del mundo. Buenos Aires, Madrid: Javier Vergara Editor, 1995.

Archive Staff Only: edit this record

   home   |   about   |   search   |   browse   |   register   |   registered users area   |   help   |   FAQ   |   JITA   

Send comments and questions to      |     E-LIS is hosted by AEPIC at CILEA      |     Powered by GNU Eprints software