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Ask Live! UK public libraries and virtual collaboration

Berube, Linda (2003) Ask Live! UK public libraries and virtual collaboration. Library and Information Research 27(86):pp. 43-50.

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Abstract

Ask A Librarian, the UK public library digital reference service, has been piloting LSSI’s Virtual Reference Toolkit. The pilot, managed by Ask administrator Co-East, went live to public users in May 2003 and will continue through September 2003. The pilot objectives include not only an evaluation of the software and support offered by LSSI, but also the eventual integration of the chat component with the main web-form service, and the implications for uptake and sustainability. This article combines a report of the largely positive initial findings of the pilot with an overview of digital reference service and UK public libraries.

Keywords:Ask A Librarian, digital reference service, LSSI's Virtual Reference Toolkit
Subjects:L. Information technology and library technology. > LP. Intelligent agents.
L. Information technology and library technology. > LZ. None of these, but in this section.
ID Code:3415
Deposited By:Brown, Kristina
Deposited On:18 March 2005
All fields:Show all fields

Ask A Librarian: Ask Live! (2003) Web page. URL: http://www.ask-a-librarian/Patron.

Berube, L. (2003) Digital Reference Overview. URL: http://www.ukoln.ac.uk/public/nsptg/virtual/

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