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Accessing library web page usability: how benchmarking can help

White, Sue (2004) Accessing library web page usability: how benchmarking can help. Library and Information Research 28(88):pp. 47-52.

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Abstract

This article looks at how the ‘Mystery Shopper’ methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.

Keywords:mystery shopper, benchmarking, consortium of universities, usability
Subjects:B. Information use and sociology of information. > BH. Information needs and information requirements analysis.
B. Information use and sociology of information. > BI. User interfaces, usability.
ID Code:3487
Deposited By:Brown, Kristina
Deposited On:26 March 2005
All fields:Show all fields

Creaser, C ed. (2003). As others see us: benchmarking in practice, Loughborough, Library and Information Statistics Unit (LISU) Occasional Paper 33, ISBN 1901786536 Also available at: http://www.lboro.ac.uk/department/dis/lisu/lisuhp.html [24.02.04]

Hart, L. (1992). Benchmarking consortia: working together in practice, SCONUL Newsletter 22 Spring 2001, 17-18

JUBILEE JISC User Behaviour in Information Seeking: Longitudinal Evaluation of EIS URL: http://online.unn.ac.uk/faculties/art/information_studies/imri/rarea/im/hfe/jub/hfjubilee.htm [25.02.04]

JUSTEIS JISC User Surveys: Trends in Electronic Information Services. URL: http://www.dil.aber.ac.uk/dils/research/justeis/cyc2rep.pdf [25.02.04]

Nielsen, J. (2000). Why you only need to test with 5 users. URL: http://www.useit.com/alertbox/20000319.html [26.2.04] See also numerous other articles by this author at http://www.useit.com/alertbox

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