Biblioteke i upravljanje ukupnim kvalitetom
(2004) Biblioteke i upravljanje ukupnim kvalitetom. Glas biblioteke(11):pp. 41-50.
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Abstract
[Serbian abstract]
Interpretirajući osnovne principe upravljanja ukupnim kvalitetom (TQM), u radu se predočava složenost njegove primene u bibliotekama, a u kvalitativnom i metodološkom smislu razgraničava dnevno poboljšavanje kvaliteta rada i usluga, sa jedne strane, od uvođenja sistema kvaliteta i TQM, sa druge.
[English abstract]
Interpreting the basic principles of total quality management (TQM) the paper points out the complexity of its implementation in the libraries, and in the sense of quality and methodology fixes the boundaries between the daily work and service improvement, on one side, and the introduction of the system of quality and the total quality management, on the other side.
| Keywords: | biblioteke, upravljanje ukupnim kvalitetom, libraries, total quality management |
|---|---|
| Subjects: | F. Management. > FH. Reorganization. |
| ID Code: | 3928 |
| Deposited By: | Kosanovic, Biljana |
| Deposited On: | 03 June 2005 |
| All fields: | Show all fields |
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