Usability von Web Content Management Systemen : Analyse von Verbesserungspotentialen im Bereich der Usability

Vogler, Katharina Usability von Web Content Management Systemen : Analyse von Verbesserungspotentialen im Bereich der Usability., 2006 Diplomarbeit / Master's Thesis thesis, University of Applied Sciences Burgenland (Austria). [Thesis]

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English abstract

Web content management systems are used to create websites of high quality with content relevant to the present. Giving employees the opportunity to participate in creating, publishing and storing content and automation of processes leads to more efficient delivery of information. While such systems should be easy to use even for people with hardly any knowledge in programming, many employees still do not like working with a web content management system because they find it hard to use. Thus, the aim of this study is to analyse the usability of different web content management systems. To work out specific usability guidelines for web content management systems, different usability criteria have been identified by carrying out an initial literature research. After that, employees of different companies were interviewed by using a set of questions which had been created as the result of this research. In addition, people were asked to perform a daily task to show how the user interfaces are designed and which problems might occur. The results of the interviews are compared with the usability guidelines to find out how people feel when interacting with the user interface. There were also other aspects mentioned in the interviews, which show problems in organisation rather than real software mistakes. The findings are therefore grouped into software problems and organisational weaknesses and recommendations for improving usability are given in the report. The behaviour of web content management systems can further be investigated by using usability tests to find out severe usability problems of the specific solutions.

German abstract

Web Content Management Systeme werden von vielen Unternehmen eingesetzt, um höhere Aktualität und Qualität von Websites zu erreichen. Die Einbindung vieler Mitarbeiter in die Prozesse der Inhaltserstellung und –verwaltung führt zu einer effizienteren Gestaltung der Informationsvermittlung. Obwohl solche Systeme auch für Personen ohne Programmierkenntnisse einfach zu bedienen sein sollten, treten doch immer wieder Schwierigkeiten in der Benutzung auf, wodurch die Motivation der Mitarbeiter sinkt. Das Ziel der vorliegenden Arbeit ist eine Analyse der Usability von verschiedenen Web Content Management Systemen. Um Schwachstellen ausfindig zu machen, wurden Mitarbeiter verschiedener Rollen mittels eines Leitfadens interviewt, welcher zuvor auf Basis einer Literaturrecherche erstellt wurde. Weiters wurden die befragten Personen gebeten typische Arbeitsaufgaben mit dem System zu zeigen, um Probleme ähnlich wie bei einem Usability-Test direkt im Arbeitsumfeld sehen zu können. Die Ergebnisse der Befragungen wurden mit den aufgestellten Usability-Richtlinien verglichen, um zu sehen in wie weit die Systeme gängigen Kriterien entsprechen. Zudem konnten in den Gesprächen mit den Interviewpartnern Probleme erkannt werden, die weniger die Software, sondern eher die unternehmensspezifischen organisatorischen Eigenheiten betreffen. Die Ergebnisse wurden daher entsprechend in Softwareprobleme und unternehmensspezifische Aspekte unterteilt und Verbesserungsvorschläge für diese Bereiche gegeben. Weitere Forschungsmöglichkeiten bestehen in der Durchführung von Usability-Tests bei den jeweiligen Systemen und einer Zusammenstellung von Usability-Richtlinien speziell für Web Content Management Systeme.

Item type: Thesis (UNSPECIFIED)
Keywords: usability; content management; Benutzerfreundlichkeit
Subjects: B. Information use and sociology of information > BI. User interfaces, usability.
H. Information sources, supports, channels. > HQ. Web pages.
Depositing user: Monika Bargmann
Date deposited: 31 Jul 2006
Last modified: 02 Oct 2014 12:04
URI: http://hdl.handle.net/10760/7870

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