LibQUAL+ in South Africa: a View from the South
(2006) LibQUAL+ in South Africa: a View from the South. In Strauch, Katina P. and Steinle, Kim and Bernhardt, Beth R. and Daniels, Tim, Eds. Proceedings 26th Annual Charleston Conference, Charleston (US).
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Abstract
LibQUAL+ is a rigorously tested web-based survey developed by academics at Texas A & M University in collaboration with the Association of Research Libraries (ARL). It is designed to measure library users’ perceptions of the quality of collections, personal service, and facilities. Internationally, more than a million people at over 700 institutions have participated in LibQUAL+ since its launch in 2001. The University of Cape Town (UCT) was among 255 libraries around the world, and among the first six in Africa, to conduct the survey last year. The huge dataset of standardized survey information produced by so many participants over the past half-decade has enabled LibQUAL+ to establish international norms for library service quality. By taking part in the survey, UCT Libraries could compare its performance against these norms as well as to the performance of chosen peer institutions in South Africa (SA) and abroad.
| Keywords: | library services ; assessment ; service measures |
|---|---|
| Subjects: | D. Libraries as physical collections. > DD. Academic libraries. B. Information use and sociology of information. |
| ID Code: | 8583 |
| Deposited By: | Medeiros, Norm |
| Deposited On: | 26 January 2007 |
| All fields: | Show all fields |
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