Connecting to Students: Launching Instant Messaging Reference at Binghamton University

Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) Connecting to Students: Launching Instant Messaging Reference at Binghamton University. College & Undergraduate Libraries.

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Abstract

Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users.

Keywords:	Instant messaging, IM, virtual reference, reference services, chat, academic libraries, Trillian
Subjects:	I. Information treatment for information services > IJ. Reference work.
ID Code:	8769
Deposited By:	Rushton, Erin
Deposited On:	16 February 2007
All fields:	Show all fields

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