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Knowledge Management and TQM: An Integrated Approach to Management

Moballeghi, Mostafa and Galyani Moghaddam, Golnessa (2008) Knowledge Management and TQM: An Integrated Approach to Management. GITAM Journal of Management 6(1 January-March 2008):pp. 45-54.

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Abstract

Knowledge management (KM) is the name given to the set of systematic and
disciplined actions that an organisation can take to obtain the greatest value from the
knowledge available to it. Knowledge management has received increasing attention
from 1990. For a few years, it was the next big thing after business process reengineering
and total quality management. This paper describes and compares concepts of KM and
TQM. At the end, it concludes that KM and TQM are complementary and to be
successful, it is necessary to take an integrated approach to management.

Keywords:Knowledge Management, Information Management
Subjects:A. Theoretical and general aspects of libraries and information. > AB. Information theory and library theory.
F. Management. > FZ. None of these, but in this section.
ID Code:13189
Deposited By:Galyani Moghaddam, Golnessa
Deposited On:27 April 2008
Alternative Locations:http://www.gitamcms.org/journal/
All fields:Show all fields

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