?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Evaluation+and+quality+libraries+performance+%3A+a+view+from+Portugal+and+Brazil&rft.creator=Melo%2C+Luiza+Baptista&rft.creator=Sampaio%2C+Maria+Imaculada&rft.subject=DA.+World+libraries.&rft.description=The+main+purpose+of+this+poster+is+to+give+a+view+of+some+projects%2C+on+evaluation+and+quality+in+libraries+performances%2C+which+have+been+developed+in+Portugal+and+Brazil+during+the+last+ten+years.+Library+services+quality+is+a+concept+that+librarians+around+of+the+world+has+been+adopted%2C+that+is+a+way+for+assessing+user+needs%2C+satisfaction%2C+and+better+performance+at+the+libraries.+The+two+academic+librarians+present+a+brief+description+of+some+methods+to+obtain+performance+and+quality+measurements+in+academic+libraries%2C+public+libraries+and+documentation+centers%2C+including+influences+and+characteristics%2C+of+Portuguese+and+Brazilian+ways.+EFQM+Excellence+Model%2C+MonitorDoc%2C+ISO11620%3A1998%2C+PASBU+%C3%A2%C2%80%C2%93+Academic+Library+Services+Evaluation%2C+benchmarking%2C+SERVQUAL%2C+LibQUAL+and+PAQ+-+Quality+Evaluation+Program+are+the+issues+which+involve+fundamental+concepts+on+the+improvement+on+quality+management+in+libraries.+EFQM+Excellence+Model+was+introduced+in+1992+and+represent+nine+fundamental+concepts+to+assess+an+organisation%C3%A2%C2%80%C2%99s+progress+towards+excellence.+The+nine+concepts+are+the+following%3A+leadership%2C+people%2C+policy+and+strategy%2C+partnerships+and+resources%2C+processes%2C+people+results%2C+customer+results%2C+society+results+and+key+performance+results.+MonitorDoc+is+a+Portuguese+model%2C+based+in+EFQM+Excellence+Model%2C+created+to+evaluate+the+quality+of+libraries+and+documentation+centers.+PASBU+%C3%A2%C2%80%C2%93+Academic+Library+Services+Evaluation+is+a+project+that+reports+the+performance+evaluation+in+a+Portuguese+academic+library+during+2001.+The+methods+used%2C+based+in+concept+of+performance+%C3%A2%C2%80%C2%9Cindicator%C3%A2%C2%80%C2%9D%2C+are+ISO+11610%3A1998%2C+International+Guidelines+for+Performance+Measurement+in+Academic+Libraries+published+by+IFLA+and+some+European+Commission+-+DGXIII+recommendations.+This+model+established+library%C3%A2%C2%80%C2%99s+impact+in+the+institution+in+which+is+implanted.+Several+services+quality+has+been+evaluated+according+to+performance+%C3%A2%C2%80%C2%9Cindicator%C3%A2%C2%80%C2%9D-+%C3%A2%C2%80%C2%9Cuser+satisfaction%C3%A2%C2%80%C2%9D.&rft.date=2003&rft.type=Conference+Poster&rft.type=PeerReviewed&rft.format=application%2Fpdf&rft.identifier=http%3A%2F%2Feprints.rclis.org%2F3633%2F2%2FPosterMeloSampaio_Northumbria-4.pdf&rft.identifier=Melo%2C+Luiza+Baptista+and+Sampaio%2C+Maria+Imaculada+Evaluation+and+quality+libraries+performance+%3A+a+view+from+Portugal+and+Brazil.%2C+2003+.+In+5th+Northumbria+International+Conference+on+Performance+Measurement+in+Libraries+and+Information+Services%2C+Collingwood+College%2C+Durham+(UK)%2C+28-31+July+2003.+[cited+var+currentTime+%3D+new+Date()%3Bvar+month+%3D+currentTime.getMonth()+%2B+1%3Bvar+day+%3D+currentTime.getDate()%3Bvar+year+%3D+currentTime.getFullYear()%3Bdocument.write(month+%2B+%22%2F%22+%2B+day+%2B+%22%2F%22+%2B+year)].+Available+from+WWW%3A+http%3A%2F%2Feprints.rclis.org%2F3633%2F.+[Conference+Poster]&rft.relation=http%3A%2F%2Feprints.rclis.org%2F3633%2F