?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Capacity+Building+in+Technical+Libraries&rft.creator=Chandra%2C+Harish&rft.subject=FE.+Personnel+management.&rft.description=The+present+paper+is+based+on+the+experience+gained+in+working+major+technical+libraries+of+India.+It+discusses+the+concept+of+capacity+building%2C+impact+of+competency%2C+roadmap+for+capacity+building+and+various+challenges+facing+the+technical+libraries.+It+also+highlights+the+role+of+capacity+building+in+the+area+of+customer+care+and+also+suggests+some+selected+customer+care+measures.+The+paper+further+gives+the+major+suggestions+including+the+importance+of+web-based+services+to+ensure+excellence+in+technical+institutions.+&rft.publisher=NITTTR&rft.contributor=Narain%2C+Jaiprakash++++++++G.B&rft.date=2004&rft.type=Conference+Paper&rft.type=NonPeerReviewed&rft.format=application%2Fpdf&rft.identifier=http%3A%2F%2Feprints.rclis.org%2F4392%2F1%2FCapacity_Building.doc&rft.identifier=Chandra%2C+Harish+(2004)+Capacity+Building+in+Technical+Libraries.+.+In+National+Smposium+on+Capacity+Building+in+Technical+Libraries+in+the+Present+Digital+Era%2C+Chennai+(India)%2C+5-6+November%2C+2004.+[Conference+Paper]&rft.relation=http%3A%2F%2Feprints.rclis.org%2F4392%2F