?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Internet+access+and+use+in+reference+services+in+higher+education+institutions+in+South+Africa&rft.creator=Darries%2C+Fatima&rft.subject=LC.+Internet%2C+including+WWW.&rft.description=This+paper+is+based+on+part+of+a+survey+that+investigated+the+impact+of+the+Internet+on+reference+services.+An+electronic+survey+was+conducted+using+the+Web+and+e-mail+to+distribute+the+questionnaire.+The+target+population+was+the+heads+of+reference+services+at+large+libraries+and+the+directors+at+smaller+libraries+of+the+36+higher+education+institutions+in+South+Africa.+The+response+rate+to+the+questionnaire+was+28+(30.4+%25)%3B+two+returned+questionnaires+were+spoilt.+The+following+results+are+therefore+based+on+the+26+(28.2%25)+un-spoilt+completed+questionnaires.+These+results+showed+that+all+libraries+surveyed+have+Internet+access%2C+and+all+but+one+provided+access+to+their+users.+Librarians+had+access+to+the+Internet+for+a+longer+period+than+their+users.+User+Internet+training+tended+to+be+on+a+one-to-one+basis+at+the+point-of-use.+The+majority+of+librarians+had+attended+formal+Internet+training+programmes.+While+the+majority+of+libraries+had+Web+sites%2C+only+a+small+number+of+librarians+had+individual+pages+that+they+updated+and+maintained.+The+majority+of+libraries+provided+electronic+reference+via+e-mail+and+the+library+Web+site%2C+but+these+were+characterised+by+low+usage.+Libraries+lacked+adequate+computer+facilities+and%2C+consequently%2C+provided+limited+Internet+access+to+students.+Librarians+have+integrated+the+Internet+as+an+information+tool%2C+but+have+not+fully+exploited+what+the+Internet+offers.+&rft.publisher=Library+and+Information+Association+of+South+Africa&rft.date=2004&rft.type=Journal+Article+(Print%2FPaginated)&rft.type=PeerReviewed&rft.format=application%2Fpdf&rft.identifier=http%3A%2F%2Feprints.rclis.org%2F4535%2F1%2FSAJLIS702-6Fatima.pdf&rft.identifier=Darries%2C+Fatima+Internet+access+and+use+in+reference+services+in+higher+education+institutions+in+South+Africa.+South+African+Journal+of+Library+and+Information+Science%2C+2004%2C+vol.+70%2C+n.+2%2C+pp.+72-85.+[cited+var+currentTime+%3D+new+Date()%3Bvar+month+%3D+currentTime.getMonth()+%2B+1%3Bvar+day+%3D+currentTime.getDate()%3Bvar+year+%3D+currentTime.getFullYear()%3Bdocument.write(month+%2B+%22%2F%22+%2B+day+%2B+%22%2F%22+%2B+year)].+Available+from+WWW%3A+http%3A%2F%2Feprints.rclis.org%2F4535%2F.+[Journal+Article+(Print%2FPaginated)]&rft.relation=http%3A%2F%2Feprints.rclis.org%2F4535%2F