@misc{eprints3468,
          editor = {Paola Gargiulo},
           title = {Esperienze di reference al Dipartimento del Tesoro},
          author = {Cinzia Fortuzzi and Maria Pia Scarafoni},
       publisher = {AIDA},
            year = {2003},
           pages = {58--64},
        keywords = {reference, search modalities, servizio di reference, modalit? di ricerca},
             url = {http://eprints.rclis.org/468/},
        abstract = { Intermediation and information demand in a library specialized in economics and law, study on how to a good qualitative offer correspond specific informative expextations. To comply to these expectations, the librarian had to improve and enlarge search modalities, using different kinds of brace to collect the right information, evaluating it from the point of view of adequacy and quality, offering as a final product the best document, as possible.}
}