%0 Generic %A Fortuzzi, Cinzia %A Scarafoni, Maria Pia %D 2003 %E Gargiulo, Paola %F eprints3:468 %I AIDA %K reference, search modalities, servizio di reference, modalità di ricerca %P 58-64 %T Esperienze di reference al Dipartimento del Tesoro %U http://eprints.rclis.org/468/ %X Intermediation and information demand in a library specialized in economics and law, study on how to a good qualitative offer correspond specific informative expextations. To comply to these expectations, the librarian had to improve and enlarge search modalities, using different kinds of brace to collect the right information, evaluating it from the point of view of adequacy and quality, offering as a final product the best document, as possible.