creators_name: Mornati, Susanna
type: journale
datestamp: 2003-11-18
lastmod: 2008-11-19 08:12:40
metadata_visibility: show
title: Re-engineering user services in physics libraries:  
a transition phase between old expectations and new opportunities. Part one: organisation.

ispublished: pub
subjects: I.
subjects: J.
full_text_status: public
keywords: user services, physics libraries, servizi all'utenza, biblioteche di fisica
abstract: Susanna Mornati reports on an effort of transition from a traditional library service, mainly relying on paper preservation and local diffusion, to a modern information centre, whose main goal is putting final users in contact with the information needed, wherever it is, either local or remote, on paper or digitally stored. The author describes how this transition may be achieved through a process of re-engineering that involves staff tasks, available space, choice of tools.
date: 2000
date_type: published
publication: High Energy Physics Libraries Webzine
number: 1/2000
publisher: CERN
refereed: FALSE
altloc: http://library.cern.ch/HEPLW/1/papers/4/
referencetext: Nicholas Negroponte, Being digital, London: Hodder and Stoughton, 1995. 
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Karen Huwald Zuidema, "Reengineering technical services processes", Library Resources and TechnicalServices, 43(1) Jan. 1999: 37-52. 
Mary Pelzer Hudson, "Conflict and stress in times of change", Library Management, 20(1) 1999: 35-38. 
Lars Bjornshauge, "Reengineering academic library services - the crucial steps towards the digital library", DF-Revy, 22(2) Mar. 1999: 27-29. 
Judith Broady-Preston and Hugh Preston, "Demonstrating quality in academic libraries", New Library World, 100(1148) 1999: 124-129. 

citation: Mornati, Susanna Re-engineering user services in physics libraries: a transition phase between old expectations and new opportunities. Part one: organisation. High Energy Physics Libraries Webzine, 2000, n. 1/2000. [cited var currentTime = new Date();var month = currentTime.getMonth() + 1;var day = currentTime.getDate();var year = currentTime.getFullYear();document.write(month + "/" + day + "/" + year)]. Available from WWW: http://eprints.rclis.org/475/. [Journal Article (On-line/Unpaginated)]
document_url: http://eprints.rclis.org/475/1/Re-engineering_user_services_in_physics_libraries.pdf