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Murphy, J. Management Models and Considerations for Virtual Reference, 2008. [Preprint].

Citable URI: http://hdl.handle.net/10760/11888

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Author(s): Murphy, Joe
Title: Management Models and Considerations for Virtual Reference
Subjects: I. Information treatment for information services > IJ. Reference linking
L. Information technology and library technology
F. Management > FZ. No one of these, but in this section
A. Theoretical and general aspects of libraries and information
Date: 2008
Abstract: This column (from the ongoing column “Better Practices From the Field” in Science & Technology Libraries), explores the major management considerations for developing and maintaining virtual reference services. Topics include staffing models, choosing technologies, training staff, and workflows for diffuse reference services including text messaging reference, instant messaging reference, and reference via emerging library 2.0 and 3.0 venues. Lessons learned and suggested best practices are shared. Appropriate for all library types.
Keywords: virtual reference ; reference management ; diffuse reference ; management models ; text messaging reference ; library 2.0 ; best practices
Country: United States
Type: Preprint
Rights: http://eprints.rclis.org/copyright/



 

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