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Sanabria Barrios, D.J. Calidad en bibliotecas y servicios de información universitarios: ¿Qué significa?, 2008. In Transferencia. pp.28-29. (Published) [Newspaper/Magazine Article].
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Citable URI:
http://hdl.handle.net/10760/12482
Files in This Item:
| File |
Description |
Size | Format | Visibility |
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| CALIDAD_EN_BYSIU.pdf | | 88.05 kB | Adobe PDF | View/Open
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| Author(s): | Sanabria Barrios, Daniel Jorge |
| Title: | Calidad en bibliotecas y servicios de información universitarios: ¿Qué significa? |
| Subjects: | F. Management > FZ. No one of these, but in this section |
| Date: | 2008 |
| Abstract: | The diverse theoretical trends about quality service are explained, its impact in daily practices, and the tools of quality measurement, which are used in academic libraries and information services. |
| Other Abstracts: | Se explican las diversas tendencias teóricas acerca de la calidad en el servicio, su impacto en prácticas cotidianas, y las herramientas de medición de la calidad, que se utilizan en bibliotecas y servicios de información universitarios. |
| Publication: | Transferencia |
| Volume: | 21 |
| Number: | 84 |
| Starting page: | 28 |
| Ending page: | 29 |
| Alternative Locations: | http://web2.mty.itesm.mx/temporal/transferencia/?page_id=80&valor=84 |
| Keywords: | Academic libraries, Information services, Quality services, Quality measurement
Bibliotecas universitarias, Servicios de información, Calidad en el servicio, Medición de la calidad |
| Country: | Uruguay |
| Type: | Newspaper/Magazine Article |
| Rights: | http://creativecommons.org/publicdomain/mark/1.0/ |
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References
- Arriola Navarrete, O. (2005). La gestión de calidad en las bibliotecas universitarias: una perspectiva desde las normas ISO. En: XXXVI Jornadas Mexicanas de Biblioteconomía: Memoria Mayo 3-6 del 2005 Ixtapa, Zihuatanejo (México). Recuperado el 25 de noviembre de 2007 de la World Wide Web:
- http://eprints.rclis.org/archive/00004947/01/lagesti%C3%B3ndecalidad.pdf
- Cook, C. y Heath, F.M. (2001) Users' perceptions of library service quality: A LibQUAL+ qualitative study. Library Trends 49(4), 548-583.
- Hernon, P. y Nitecki, D.A. (2001). Service quality: A concept not fully explored, Library Trends, 49(4), 687-708.
- Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(Fall), 41-50.
- Phipps, S. (2001). Beyond measuring service quality: Learning from the voices of the customers, the staff, the processes, and the organization. Library Trends, 49(4), 635-661.
- Quinn, Brian (1997). Adapting service quality concepts to academic libraries. Journal of Academic Librarianship, 23(5), 359-369.
- Vergueiro, W.C.S. (2000). O olhar do cliente como fator de qualidade para a gestão de bibliotecas universitárias: Estudos de caso em instituições brasileiras. In Proceedings XIX Congresso Brasileiro de Biblioteconomia e Documentação 1, Centro de eventos da PUCRS. Recuperado el 30 de mayo de 2008 de la World Wide Web: http://dici.ibict.br/archive/00000824/
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