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Fisher, B. Do libraries aid learning? Approaches and methods for measuring impact. A report of the LIRG/SCONUL seminar, 9-10 December 2002, Scarborough, 2003. In Library and Information Research. British Library. pp.11-21. (Published) [Report].
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http://hdl.handle.net/10760/6068
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References
- Broady-Preston, Judy, and Hugh Preston (1999) “Demonstrating impact through qualitative research” New Library World 100 (3).
- Burrow, Jim, and Paula Berardinelli (2003) “Systematic performance improvement – refining the space between learning and results” The Journal of Workplace Learning 15 (1)
- Covey, Denise Troll. (2002) “Academic library assessment; new duties and dilemmas” New Library World 103 (4).
- Favret, Leo (2000) “Benchmarking, annual library plans and best value: the implications for public libraries” Library Management, 21 (7).
- Fitch, Leslie, and Jody Warner (1998) “Dividends: the value of public libraries in Canada” The Bottom Line 11 (4).
- Holt, Glen E, Donald Elliott and Christopher Dussold (1996) “A framework for evaluating public investment in urban libraries” The Bottom Line, 9 (4).
- Philip, George, and Shirley-Ann Hazlett (1997) “The measurement of service quality: a new P-C-P attributes model” International Journal of Quality and Reliability Management 17 (1)
- Robinson, Stewart (1999) “Measuring service quality: current thinking and future requirements” Marketing Intelligence and Planning 17 (1)
- Train, Briony and Judith Elkin (2001) "Measuring the unmeasurable": reader development and its impact on performance measurement in the public library sector, Library Review 50 (6).
- Usherwood, B (2002) “Demonstrating impact through qualitative research” Performance Measurement and Metrics 3 (3).
- Ward, Patricia Layzell (2003) “Management and the management of information, knowledge-based and library services 2002” Library Management 24 (3) 2003.
- http://www.peoplesnetwork.gov.uk/impact/links.asp
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