Accessing library web page usability: how benchmarking can help | E-LIS. E-prints in Library and Information Science

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E-LIS. E-prints in Library and Information Science > List of countries by continent > EUROPE > United Kingdom > Journal Article (Print/Paginated) >

White, S. Accessing library web page usability: how benchmarking can help, 2004. In Library and Information Research. British Library. pp.47-52. (Published) [Journal Article (Print/Paginated)].

See the references list of this item

Citable URI: http://hdl.handle.net/10760/6127

Files in This Item:

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Author(s):	White, Sue
Title:	Accessing library web page usability: how benchmarking can help
Subjects:	B. Information use and sociology of information > BH. Information needs and information requirements analysis B. Information use and sociology of information > BI. User interfaces, usability
Date:	2004
Abstract:	This article looks at how the ‘Mystery Shopper’ methodology used by a consortium of universities was adapted to assess the usability of the library web pages of all four universities. Using a methodology refined from a previous web usability exercise, the various elements in the process are described. The outcomes of the project are briefly discussed, along with lessons learnt from the process.
Publication:	Library and Information Research
Volume:	28
Number:	88
Starting page:	47
Ending page:	52
Publisher:	British Library
Keywords:	mystery shopper, benchmarking, consortium of universities, usability
Country:	United Kingdom
Type:	Journal Article (Print/Paginated)
Rights:	http://creativecommons.org/publicdomain/mark/1.0/

References

Creaser, C ed. (2003). As others see us: benchmarking in practice, Loughborough, Library and Information Statistics Unit (LISU) Occasional Paper 33, ISBN 1901786536 Also available at: http://www.lboro.ac.uk/department/dis/lisu/lisuhp.html [24.02.04]
Hart, L. (1992). Benchmarking consortia: working together in practice, SCONUL Newsletter 22 Spring 2001, 17-18
JUBILEE JISC User Behaviour in Information Seeking: Longitudinal Evaluation of EIS URL: http://online.unn.ac.uk/faculties/art/information_studies/imri/rarea/im/hfe/jub/hfjubilee.htm [25.02.04]
JUSTEIS JISC User Surveys: Trends in Electronic Information Services. URL: http://www.dil.aber.ac.uk/dils/research/justeis/cyc2rep.pdf [25.02.04]
Nielsen, J. (2000). Why you only need to test with 5 users. URL: http://www.useit.com/alertbox/20000319.html [26.2.04] See also numerous other articles by this author at http://www.useit.com/alertbox

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