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Edgar, B. Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness, 2006. In 69th Annual Meeting of the American Society for Information Science and Technology (ASIST),Austin (US),3-8 November 2006.Richard B. Hill. (Published) [Conference Paper].
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http://hdl.handle.net/10760/8648
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| Author(s): | Edgar, Bill |
| Title: | Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness |
| Subjects: | A. Theoretical and general aspects of libraries and information
C. Users, literacy and reading > CB. User studies |
| Date: | 2006 |
| Abstract: | Advertised as a total market survey of an academic library’s users, LibQUAL+ has risen to prominence in recent years as a means of assessing academic library effectiveness. In light of this, this conceptual paper raises and addresses four questions arising from its survey instrument. Doing so reveals that LibQUAL+ only partially conceptualizes a library’s operations. Furthermore, it emphasizes users’ eventual outcomes, such as improved grades, but does not
explicitly conceptualize users’ more immediate need for epistemological value in the form of information, education, or persuasion. Finally, LibQUAL+’s survey correctly emphasizes the role of user self-reliance and satisfaction, but it unduly deemphasizes users’ need for professional information assistance and their actual experience of quality library service. |
| Conference: | 69th Annual Meeting of the American Society for Information Science and Technology (ASIST) |
| Conference Date: | 3-8 November 2006 |
| Location: | Austin (US) |
| Volume: | 43 |
| Editor(s): | Grove, Andrew |
| Publisher: | Richard B. Hill |
| Keywords: | library surveys ; user surveys ; library effectiveness ; library assessment |
| Country: | United States |
| Type: | Conference Paper |
| Rights: | http://eprints.rclis.org/copyright/ |
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References
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- Association of Research Libraries (2005) LibQUAL+ World Wide Web site http://www.libqual.org
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