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Maximiek, S., Brown, E., & Rushton, E. Connecting to Students: Launching Instant Messaging Reference at Binghamton University, 2006. In College & Undergraduate Libraries. Haworth Press. (In Press) [Journal Article (Print/Paginated)].
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Citable URI:
http://hdl.handle.net/10760/8987
Files in This Item:
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Description |
Size | Format | Visibility |
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| Brown_Connecting.pdf | | 50.6 kB | Adobe PDF | View/Open
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| Author(s): | Maximiek, Sarah
Brown, Elizabeth
Rushton, Erin |
| Title: | Connecting to Students: Launching Instant Messaging Reference at Binghamton University |
| Subjects: | I. Information treatment for information services > IJ. Reference linking |
| Date: | 2006 |
| Abstract: | Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users. |
| Publication: | College & Undergraduate Libraries |
| Publisher: | Haworth Press |
| Keywords: | Instant messaging, IM, virtual reference, reference services, chat, academic libraries, Trillian |
| Country: | United States |
| Type: | Journal Article (Print/Paginated) |
| Rights: | http://eprints.rclis.org/copyright/ |
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References
- Abram, S. 2004. Twenty reasons to love IM. Information Outlook, October, 40 – 42.
- Foley, M. 2002. Instant messaging reference in an
- academic library: A case study. College & Research Libraries 63:36-45.
- Houghton, S., and A. Schmidt. 2005. Web-based chat vs. instant messaging. Online, April, 26-30.
- Schmidt, A., and M. Stephens. 2005. IM me. Library Journal, April 1, 34-35.
- Shiu, E., and A. Lenhart. How Americans use instant messaging. Pew Internet and American Life Project. http://www.pewinternet.org/pdfs/PIP_Instantmessage_Report.pdf.
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