|
|
E-LIS. E-prints in Library and Information Science >
List of countries by continent >
AMERICA: North and Central America >
United States >
Book Chapter >
Sonnenwald, D.H. Managing cognitive and affective trust in the conceptual R&D organization, 2003. In Trust in Knowledge Management and Systems in Organizations. Idea Publishing. pp.82-106. (Published) [Book Chapter].
See the references list of this item
Citable URI:
http://hdl.handle.net/10760/9932
Files in This Item:
| File |
Description |
Size | Format | Visibility |
|---|
| sonnenwald-trust-chapter.pdf | | 297.66 kB | Adobe PDF | View/Open
|
|
| Author(s): | Sonnenwald, D. H. |
| Title: | Managing cognitive and affective trust in the conceptual R&D organization |
| Subjects: | B. Information use and sociology of information > BZ. No one of these, but in this section |
| Date: | 2003 |
| Abstract: | In today's knowledge-based and competitive economy, research and development (R&D) efforts are increasingly geographically distributed across multiple institutions. This chapter explores the management of cognitive and affective trust and distrust within a new type of geographically distributed and multi-institutional R&D organization, called the conceptual organization. Both cognitive and affective trust are important to the conceptual organization because it relies on collaboration among individual members to achieve its goals, and collaboration is not possible without cognitive or affective trust. Data from a 2-year case study of a conceptual organization illuminates how the organization's structure, use of power and information and communications technology (I&CT) shape and are shaped by cognitive and affective trust. Tightly coupled collaboration appears to only emerge in situations where high cognitive and affective trust simultaneously exist, and no collaboration will emerge in situations with high cognitive and affective distrust exist. In comparison, limited collaboration emerges when affective trust and cognitive distrust exist concurrently, and competitive collaboration appears to emerge when cognitive trust and affective distrust exist concurrently. Different mechanisms to manage the collaboration emerged in these situations. These results help inform our understanding of cognitive and affective trust and distrust, and their management in R&D. |
| Publication: | Trust in Knowledge Management and Systems in Organizations |
| Starting page: | 82 |
| Ending page: | 106 |
| Editor(s): | Iivonen, M.
Huotari, M. |
| Publisher: | Idea Publishing |
| Keywords: | Collaboration, Trust, Scientific Collaboration, Research Collaboration |
| Country: | United States |
| Type: | Book Chapter |
| Rights: | http://eprints.rclis.org/copyright/ |
|
References
- Adler, P. & Adler, P. (1987). Membership Roles in Research. Newbury Park, CA: Sage.
- Benowitz, S. (1995). Wave of the future: Interdisciplinary collaboration. The Scientist, 9(13), 1,4.
- Boulding, K. (1989). The Three Faces of Power. Newbury Park, CA: Sage.
- Daft, R.L., & Lengel, R.H. (1984). Information richness: a new approach to managerial behavior and organizational design. In L.L. Cummings & B.M. Shaw (Eds.), Research in Organizational Behavior (pp. 191-233). Greenwich, CT: JAI Press.
- Duarte, D., & Snyder, N. (1999). Mastering Virtual Teams. San Francisco: Jossey-Bass Publishers.
- Handy, C. (1995). Trust and the virtual organization. Harvard Business Review, May-June, 43-50.
- Jarvenpaa, S., & Leidner, D. (1999). Communication and trust in global virtual teams. Organization Science, 10(6), 791-815.
- Jones, G., & George, J. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of Management Review, 23(3), 531-546.
- Kanter, R. (1994). Collaborative advantage: The art of alliances. Harvard Business Review, 72(4), 96-109.
- Lewicki, R., McAllister, D., & Bies, R. (1998). Trust and distrust: New relationships and realities. Academy of Management Review, 23(3), 438-458.
- McAllister, D. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
- McKnight, D., Cummings, L., & Chervany, N. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 479-490.
- Olson, G.M., & Olson, J.S. (2000). Distance matters. Human-Computer Interaction, 15(2-3), 139-178.
- Orlikowski, W. (1993), Learning from Notes: Organizational issues in groupware implementation. The Information Society, 9(3), 237-250.
- Robson, C. (2002). Real World Research. Oxford, UK: Blackwell.
- Rocco, E., Finholt, T., Hofer, E., & Herbsleb, J. (2001). Out of sight, short of trust. Presentation at the Founding Conference of the European Academy of Management, Barcelona, Spain.
- Rocco, E., Finholt, T., Hofer, E., Herbsleb, J. (2000). Designing as if trust mattered. CREW Technical Report, University of Michigan.
- Rousseau, D., Sitkin, S., Burt, R., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
- Salter, L., & Hearn, A. (1996). Outside the lines. Montreal, Canada: McGill-Queen’s University.
- Sonnenwald, D.H., Solomon, P., Hara, N., Bolliger, R., & Cox, T. (2002). Collaboration in the large: Using video conferencing to facilitate large group interaction. A. Gunasekaran, O. Khalil and S. Rahman (Eds.) Knowledge and Information Technology in 21st Century Organizations: Human and Social Perspectives (pp. 115-136). Hershey, PA: Idea Group Publishing.
- Sonnenwald, D.H. (1996). Communication roles that support collaboration during the design process. Design Studies, 17, 277-301.
- Sztompka, P. (1999). Trust: A Sociological Theory. Cambridge, UK: University Press.
- Wasserman, S., & Faust, K. (1994). Social Network Analysis. NY: Cambridge University Press.
- Whitener, E., Bridt, S., Korsgaard, M., & Werner, J. (1998). Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of Management Review, 23(3), 513-530.
|
