Evaluation of an Internet Document Delivery Service

4068 2 402 1 1116 document 402 MangiaracinaIFLA.pdf application/pdf f9f818d1fe9bb83f1cf4421d0f569979 MD5 482524 2012-12-14 17:45:13 https://eprints.rclis.org/4068/1/MangiaracinaIFLA.pdf 4068 1 1 application/pdf en public

MangiaracinaIFLA.pdf

199143 2 205704 document 199143 lightbox.jpg image/png 14ceaf587c6e6f42adb10d07d17a31a5 MD5 79042 2012-12-21 16:49:20 https://eprints.rclis.org/4068/7/lightbox.jpg 4068 7 7 image/png other Thumbnails conversion from application/pdf to thumbnail_lightbox en public

lightbox.jpg

preview.jpg

medium.jpg

small.jpg

indexcodes.txt

http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/402 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/402 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/402 archive 27 disk0/00/00/40/68 2003-03-11 2014-10-02 11:57:04 2012-12-14 17:45:13 confpaper show Mangiaracina Silvana Buzzi Marina Gennai Francesco Abba Laura Salamone Patrizia Evaluation of an Internet Document Delivery Service pub J. Internet document delivery, statistics gathering, performance measurement An Internet-based Document Delivery Service (DDS) has been developed within the framework of the CNR ( the Italian Research National Council) Project BiblioMIME, in order to take advantage of new Internet technologies and promote cooperation among CNR and Italian university libraries. Adopting such technologies changes the traditional organisation of DDS and may drastically reduce costs and delivery times. An information system managing DDS requests and monitoring the temporal evolution of the service has been implemented, running on the local-area network of a test-site library. It aims to track number and types of documents requested and received, user distribution, delivery times and types (surface mail, fax, Internet), to automate repetitive manual procedures and to deal with the various accounting methods used by other libraries. Transmission of documents is carried out by means of an e-mail/Web gateway system supporting document exchange via Internet, which assists receiving libraries in retrieving requested documents. This paper describes the architecture and main design features of the e-mail/Web gateway server (the BiblioMime server). This approach permits librarians to continue using e-mail service to send large documents, while resolving problems that users may encounter when downloading large size files with e-mail agents. The library operator sends the document as an attachment to the destination address; on fly the e-mail server extracts and saves the attachments in a web-server disk file and substitutes them with a new message part that includes an URL pointing to the saved document. The receiver can download these large objects by means of a user-friendly browser. We further discuss the data gathered during the triennium 1998-2000; this consists of about 5,000 DDS transactions per annum with 300 other Italian scientific and bio-medical libraries and commercial document suppliers. Use of the instruments described above allowed us to evaluate the performance of service “before” and “after” the use of Internet Document Delivery and to extract some critical data regarding DDS. Those include: a) libraries with which we have greater numbers of exchanges and their turnaround times; b) extraordinary reduction in costs and delivery times; c) the most frequently requested serial titles (allowing cost-effective decisions on new subscriptions); d) impact on DDS of library participation in consortia which allow user access to greater numbers of online serials. 2001 IFLA 1-5 October 2001 Seventh International IFLA Conference on Interlending and Document Supply: Providing Access through Co-operation Ljubljana en FALSE IT- http://hdl.handle.net/10760/4068 public 121-132 TRUE Connolly Pauline [1] L'evoluzione di ACNP: da catalogo collettivo a strumento di accesso ai servizi. Alessandra Citti e Vincenzo Verniti, Roma, CNR, 6 settembre 2001 http://www.bibliomime.cnr.it/ws2001/acnpevol.pdf [2] International Federation of Library Associations and Institutions, “International Lending and Document Delivery: Principles and Guidelines for Procedure”, DRAFT DOCUMENT, http://www.ifla.org/VI/2/p3/ildd.htm [3] Carta dei servizi e servizi in rete per il Document Delivery. Gabriele Mazzitelli, Roma, CNR, 6 settembre 2001 http://www.bibliomime.cnr.it/ws2001/mazzitelli.pdf [4] : Mary E. Jackson, “Measuring the Performance of Interlibrary Loan and Docum. Delivery Services”, ARL's Bimonthly Newsletter of Research Library Issues and Actions, Issue 195, December 1997 http://www.arl.org/newsltr/195/illdds.html [5]: Mary E. Jackson, “Mesure du Rendement des Services de Pret entre Bibliotheques” Conclusions d’une étude financée par la Andrew W. Mellon Foundation, Association of Research Libraries, Washington, DC 1998 http://www.arl.org/access/illdd/illna.shtml [6] Il Document Delivery nel Sistema Bibliotecario Biomedico Lombardo. Enrica Veronesi, Roma, CNR, 6 settembre 2001 http://www.bibliomime.cnr.it/ws2001/sbbl.pdf [7] Il Document Delivery elettronico nel Sistema Bibliotecario dell’Università di Firenze. Paolo Salvi, Roma, CNR, 6 settembre 2001 http://www.bibliomime.cnr.it/ws2001/salvi.pdf [Pos 82] J. B. Postel. RFC821: Simple Mail Transfer Protocol. ftp://ftp.isi.edu/in-notes/rfc821.txt, August 1982. [Cro 82] D. H. Crocker. RFC 822: Standard for the format of ARPA Internet text messages - ftp://ftp.isi.edu/in-notes/rfc822.txt, August 1982. [Mye 96] J. Myers & M. Rose. RFC1939: Post Office Protocol - Version 3. ftp://ftp.isi.edu/in-notes/rfc1939.txt, May 1996. [Cri 96] M. Crispin. RFC 2060: Internet Message Access Protocol - Version 4rev1. ftp://ftp.isi.edu/in-notes/rfc2060.txt, December 1996. [Fre 96a] Freed, Ned and al. RFC 2045. MIME Part One. ftp://ftp.isi.edu/in-notes/rfc2045.txt November 1996. [Fre 96b] Freed, Ned and al. RFC 2046. MIME Part Two. ftp://ftp.isi.edu/in-notes/rfc2046.txt November 1996. [Moo 96] Moore, K. RFC 2047. MIME Part Three. ftp://ftp.isi.edu/in-notes/rfc2047.txt November 1996. [Fre 96c] Freed, Ned and al. RFC 2048. MIME Part Four. ftp://ftp.isi.edu/in-notes/rfc2048.txt November 1996. [Fre 96d] Freed, Ned and al. RFC 2049. MIME Part Five. ftp://ftp.isi.edu/in-notes/rfc2049.txt November 1996. info:eu-repo/semantics/other