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Re-engineering_user_services_in_physics_libraries.pdf

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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/706 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/706 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/706 archive 61 disk0/00/00/42/77 2003-11-18 2014-10-02 11:57:30 2012-12-14 17:49:29 journale show Mornati Susanna pub I. J. user services, physics libraries, servizi all'utenza, biblioteche di fisica Susanna Mornati reports on an effort of transition from a traditional library service, mainly relying on paper preservation and local diffusion, to a modern information centre, whose main goal is putting final users in contact with the information needed, wherever it is, either local or remote, on paper or digitally stored. The author describes how this transition may be achieved through a process of re-engineering that involves staff tasks, available space, choice of tools. 2000 CERN it FALSE IT- http://hdl.handle.net/10760/4277 public High Energy Physics Libraries Webzine 1/2000 FALSE Nicholas Negroponte, Being digital, London: Hodder and Stoughton, 1995. Eileen Hiller, "Scatter and save! An evaluation of the adoption of centralised classification and outsourcing", Against the Grain, 11(2) Apr. 1999: 18-22. Karen Huwald Zuidema, "Reengineering technical services processes", Library Resources and TechnicalServices, 43(1) Jan. 1999: 37-52. Mary Pelzer Hudson, "Conflict and stress in times of change", Library Management, 20(1) 1999: 35-38. Lars Bjornshauge, "Reengineering academic library services - the crucial steps towards the digital library", DF-Revy, 22(2) Mar. 1999: 27-29. Judith Broady-Preston and Hugh Preston, "Demonstrating quality in academic libraries", New Library World, 100(1148) 1999: 124-129. info:eu-repo/semantics/other