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<referencetext xmlns="http://eprints.org/ep2/data/2.0">Nicholas Negroponte, Being digital, London: Hodder and Stoughton, 1995. 
Eileen Hiller, "Scatter and save! An evaluation of the adoption of centralised classification and outsourcing", Against the Grain, 11(2) Apr. 1999: 18-22. 
Karen Huwald Zuidema, "Reengineering technical services processes", Library Resources and TechnicalServices, 43(1) Jan. 1999: 37-52. 
Mary Pelzer Hudson, "Conflict and stress in times of change", Library Management, 20(1) 1999: 35-38. 
Lars Bjornshauge, "Reengineering academic library services - the crucial steps towards the digital library", DF-Revy, 22(2) Mar. 1999: 27-29. 
Judith Broady-Preston and Hugh Preston, "Demonstrating quality in academic libraries", New Library World, 100(1148) 1999: 124-129.</referencetext>
