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<referencetext xmlns="http://eprints.org/ep2/data/2.0">Kaul, H.K. Library and Information professionals in the 21st Century. University News, 36(19) 1998, pp.11-13

Marshall, J., Fisher, B., Moulton, L., &amp; Piccoli, R. (May 1996). Competencies for special librarians of the 21st century. Special Libraries Association.  http://www.sla.org/professional/competency.html.

Knapp, Mark L., &amp; Vangelisti, Anita L. (1996). Interpersonal communication and  human relationships. Boston: Allyn and Bacon, Inc.

Levy, Philippa, &amp; Usherwood, Bob. (1992). People skills: Interpersonal skills training for library and information work. London: British Library Board.

Levy, P. Interpersonal Skills Training (Library Training Guides). London: Library  Association, 1993, pp.1-60.

Levy, P. and Usherwood, B. People Skills: interpersonal skills training for library and information work. (Library and Information Research Report 88). London: British Library, 1992, pp.1-180.

Angoff (Allen), Ed. Public Relations for libraries, London: greenwood, 1973, p.vii

Alison Jago, "Approaching 2000: new challenges for the information professional" in New  roles, new skills, new people. Hatfield: University of Hertfordshire Press, 1995, p.50.

Jo Haythornthwaite, "Skills for today and tomorrow" in New roles, new skills, new people. Hatfield: University of Hertfordshire Press, 1995, p.42.</referencetext>
