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<referencetext xmlns="http://eprints.org/ep2/data/2.0">DRUCKER, Peter F. The new realities. New York: Harper &amp; Row, 1989.
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PHIPPS, Shelley E. Transforming libraries into learning organizations - the challenge for leadership. Journal of Library Administrators, v. 18,n.3/4, p. 19-37, 1993.
FREISER, T. J. Systems planning for inteligent response. Information Systems Management, v. 10,n. 1, p. 59-61, 1993.
MCKEY, T, MCKEY, K. Think quality! The Denning approach does work in libraries. Library Journal, v. 117, n. 9: p. 57-61, 1992.
RIGGS, Donald E. Strategic planning for library managers. Phoenix, Arizona: Oryx Press, 1984.137 p.</referencetext>
