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<referencetext xmlns="http://eprints.org/ep2/data/2.0">Abels, E. G. The E-mail reference interview. // RQ 35, 3(1996), 345-358.

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Co-East: Ask a Librarian Service. Manual for participating libraries. http://www.ask-a-librarian.org.uk/manual.pdf (2003-07-21)

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Francoeur, Stephen. Digital reference. http://pages.prodigy.net/tabo1/digref.htm (2003-07-21)

Horn, Judy. The future is now : reference service for the electronic era. // Crossing the divide: proceedings of the Tenth National Conference of the Association of College and Research Libraries, March 15-18, 2001, Denver, Colorado. Chicago : Association of College and Research Libraries, 2001. http://www.ala.org/Content/NavigationMenu/ACRL/Events_and_Conferences/horn.pdf (2003-07-11)

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Ormes, Sarah. Public libraries corner : ask a librarian. // Ariadne 3, 13(1998). http://www.ariadne.ac.uk/issue13/public-libraries/ (2003-07-21)

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Taylor, R. S. Question-negotiation and information seeking in libraries. // College and research libraries 29, 3(1968), 178-194.</referencetext>
