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<referencetext xmlns="http://eprints.org/ep2/data/2.0">DERVIN, B.; DEWDNEY, P. (1986). Neutral Questioning: a new approach to the reference interview. RQ, p. 506-513. 

DERVIN, B. (1989). Users as research inventions: how research categories perpetuate myths. Journal of Communication, v. 39, n. 3, p. 216-232. 

DERVIN, B.; CLARK, K. D. (1993). Communication and democracy: a mandate for procedural invention. In: SPLICHAL, S.; WASKO, J. ed. Communication and Democracy. Norwwod, NJ: Ablex, p. 103-140. 

DERVIN, B. (1994). Informação&lt;-&gt;Democracy: an examination of underlying assumptions. Journal of the American Society for Information Science, v. 45, n. 6, p. 369-87. 

FERREIRA, Sueli Mara S. P. (1996). Novos paradigmas da informação e novas percepções do usuário. Ciência da Informação, Brasília, v. 25, n. 2, p.217-223, maio-agosto 1996. URL &lt;http://www.ibict.br/cienciadainformacao/viewarticle.php?id=481&amp;layout=abstract&gt;</referencetext>
