Virtual reference services

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ARTIGO_traduzido.pdf

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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/2392 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/2392 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/2392 archive 227 disk0/00/00/56/38 2004-11-19 2014-10-02 11:59:45 2012-12-14 18:16:14 journalp show Márdero Arellano Miguel Ángel Virtual reference services pub IJ Virtual reference services; Digital library; Information technology; Digital reference; Reference librarian; Electronic mail Analysis of virtual reference services, their standandars and new technologies that have changed the tradicional practice at the library’s reference desk. Major American virtual reference services initiatives and their characteristics are described. 2001 IBICT pt FALSE BR- http://hdl.handle.net/10760/5638 public Ciência da Informação 30 2 7-15 TRUE BRY, Lynn. Setting Up an Ask-Na-Expert Service. The MAD Scientist Network. 1997. Disponível em: http://www.madsci.org/ask_expert/index.html COFFMAN, Steve, McGLAMERY, Susan. The librarian and Mr. Jeeves. American Libraries, May, 2000, p. 66-69. Disponível em: http://www.247ref.org/jeeves.htm FOLGER, Kathleen. The Virtual Librarian: using Desktop Videoconferencing to Provide Interactive Assistance. In: Association of College and Research Libraries National Conference, 1997. Disponível em: http://www.ala.org/acrl/papers.html KASOWITZ, Abby S. Guidelines for Information Specialists of K-12 Digital Reference Services. Virtual Reference Desk Publications. October, 1998. Disponível em: http://vrd.org/training/guide.htm LESSICK, Susana, KJAER, Kathryn, CLANCY, Steve. Interactive Reference Service (IRS) at UC Irvine: expanding reference service beyond the reference desk. In: ACRL CONFERENCE, 1997. Disponível em: http://www.ala.org/acrl/paperhtm/a10.html LIBRARY OF CONGRESS (United States). Reference Service in a Digital Age. In: PROCEEDINGS OF THE INSTITUTE, Washington (DC), 1998. Disponível em: http://lcweb.loc.gov/rr/digiref/papers.html LIPOW, Anne G. Serving the remote user: reference service in the digital environment. In: AUSTRALIAN LIBRARY AND INFORMATION ASSOCIATION CONFERENCE, 1999. Disponível em: http://www.csu.edu.au/special/online99/proceedings99/200.htm McCLURE, Charles R., LANKES, R. David. Assessing quality in digital reference services: a research prospectus. [S. l] : Information Institute of Syracuse. Dublin : OCLC, 2001. Disponível em: http://quartz.syr.edu/quality/Overview.htm MEOLA, Marc, STORMONT, Sam. Real-time reference service for the remote user: from the telephone and electronic mail to Internet chat, instant messaging, and collaborative software. The Reference Librarian, n. 67/68, p. 29-40. 1999. MORGAN, Eric Lease. See you see a librarian final report. 1999. Disponível em: http://sunsite.berkeley.edu/~emorgan/see-a-librarian/ ORMES, Sarah. Public Libraries Corner: ask a librarian. Ariadne 13. January 1998. Disponível em: http://www.ariadne.ac.uk/issue13/public-libraries/ PHILIP, Brenda. Mayhelpyou@theelectronicreferencedesk? An examination of the past, present and future of electronic mail reference service. [S. l.] ; School of Library and Information Studies University of Alberta. 1997. Disponível em: http://hollyhock.slis.ualberta.ca/598/brenda/emailref.htm RADER, Hannelore B. Information literacy in the reference environment: preapring for the future. New Technologies and Reference Services. n. 71, p. 25-33. 2000. SAUNDERS, Laverna. Building the virtual reference desk. In: SYMPOSIUM BUILDING THE VIRTUAL REFERENCE DESK IN A 24/7 WORLD, Washington, DC. [S. l. ; s. n.], 2001. Disponível em: http://www.infotoday.com/it/mar01/saunders.htm SLOAN, Bernie. Digital reference services: a bibliography. Graduate School of Library and Information Science University of Illinois at Urbana-Champaign. 2000. Disponível em: http://www.lis.uiuc.edu/~b-sloan/digiref.html SLOAN, Bernie. Service perspective for the digital library: remote reference services. Graduate School of Library and Information Science University of Illinois at Urbana-Champaign. December 16, 1997. Disponível em: http://www.lis.uiuc.edu/~b-sloan/e-ref.html SLOAN, Bernie. Electronic reference services: some suggested guidelines. Reference and User Services Quarterly 38:77-81. Summer 1998. Disponível em: http://www.lis.uiuc.edu/~b-sloan/guide.html SULLIVAN, Danny. How search engine rank web pages. 2001 Disponível em: http://www.searchenginewatch.com/webmasters/rank.html VRD 2000 CONFERENCE PROCEEDINGS. URL: http://vrd.org/conferences/VRD2000/proceedings/index.html ZICK, Laura. The work of information mediators: a comparison of librarians and intelligent softaware agents. First Monday, 5. 2000. Disponível em: http://firstmonday.org/issues/issue5_5/zick/index.html info:eu-repo/semantics/other