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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/2610 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/2610 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/2610 archive 195 disk0/00/00/58/45 2005-01-20 2014-10-02 12:00:11 2012-12-14 18:20:04 journale show Di Domenico Adriana De Bona Graciela Susana pub F. Administración de bibliotecas, Bibliotecas universitarias, Seis Sigma - Gestión por el conocimiento, Sistemas de Calidad. Library administration, University library, Six Sigma, Management by the knowledge, Balance scorecard, Systems of quality Six Sigma is a systematic methodology to reduce errors of proactive form, concentrating itself in the improvement of the processes but that reacting correcting happened failures once. it is nourished of proven principles of quality as it is. The University Libraries, for a short time have begun to incorporate systems of management of quality. Reason why also, they have established measurements by means of Indicators, Control panels and other tools of apply measurement and evaluation to the documentary processes. Six Sigma is a management philosophy, that deserves to be proven in Libraries of Superior Education which already they have incorporated the concept of Quality to his management. 2004 Seis Sigma es una metodología sistemática de reducir errores de forma proactiva, concentrándose en la mejora de los procesos mas que reaccionando corrigiendo fallos una vez ocurridos. Las Bibliotecas Universitarias, desde hace poco tiempo han comenzado a incorporar sistemas de gestión de calidad. Por lo que también, han establecido mediciones mediante indicadores, cuadros de mando y otras herramientas de medición y evaluación aplicativos a los procesos documentales. Seis Sigma es una filosofía de gestión, que merece ser probada en Bibliotecas de Educación Superior que ya hayan incorporado el concepto de Calidad a su gestión. es es FALSE AR- http://hdl.handle.net/10760/5845 public Biblios : Revista Electrónica de Ciencias de la Información 20 TRUE CHOWDHURY, Subir (2001) El Poder de Seis Sigma – Prentice may, 151 p. PLOTKIN, Hal (Mayo/2003) Six Sigma. Qué es y cómo utilizarlo – Harvard Business Review /Management Herald HARRY, Mikel (2000) The vision of Six Sigma, case studies and applications – Sigma Publishing Company BRUE Greg (2002) Seis Sigma para Directivos – McGraw Hill, 232 p. info:eu-repo/semantics/other