Raber, D. "Professional ideology and conflict: reactions to the Public Library Inquiry". En: Greiner, J. (ed.) Research issues in public librarianship: trends for the future. (Westport, Conn.: Greenwood Press, 1994, pp. 31-50). Berelson, B. The library's public. (New York: Columbia University Press, 1949). Groombridge, B. The Londoner and his library. (London: Research Institue for Consumer Affairs, 1964). Luckham, B. The library in society: a study of the library in an urban setting. (London: Library Association, 1971, p.xii.). Totterdell, B. y Bird, J. The effective library report of the Hillingdon project on public library effectiveness. (London: Library Association, 1976). Ward, M. Readeres and library users. (London: Library Association, 1977). Borrowed Time? The future of public libraries in the UK. (Stroud: Comedia, 1993, p.9) Review of the public library service in England and Wales for the Department of National Heritage: final report. (London: Association for Information Management, 1995). Household library use survey 1998. London: Book Marketing Ltd., 1998.) Kenyon, F. Report on public libraries in England and Wales. (London: HMSO, 1927, p.69.) McColvin, L. The public library system of Great Britain: a report on its present condittion with proposals for post-war reorganisation. (London: Library Association, 1942, p.10.) Library Association. Press releases. http://www.la-hq.org.uk/directory/press_desk/199907.html (visitado el 25 de febrero de 1999) Chartered Institue of Public Finance and Accountancy. Public library statistics 1997-98 actuals. (London: Institute of Public Finance, 1998.) Books and the consumer 1994-1996: a comprehensive guide to the library market. (London: Book Marketing Ltd., 1997, p.2.) Westminster Libraries Business Unit. Community profile. (London: Westminster Librarires, 1997, p.36.) Luckham, The library in society: a study of the library in an urban setting. (London: Library Association, 1971, pp.21-23.) Totterdell, B. y Bird, J. The effective library: report of the Hillingdon project on public library effectiveness. (London: Library Association, 1976, p.57.) Proctor, R., Usherwood, B. y Sobeczyk, G. What do people do when their public library service closes down? An investigation into the impact of the Sheffield Libraries strike. British Library Research and Development Report 6224 (Boston Spa: British Library, 1996, p.5.) Luckham, B. The library in society: a study of the library in an urban setting. (London: Library Association, 1971, p.50.) Groombridge, B. The Londoner and his library. (London: Research Institute for Consumer Affairs, 1964, p.21.) Thorpe, S. "Market research in Enfield Libraries". Public Library Journal 1(4), 1986, pp. 49-54. Westminster Libraries Business Unit. Libraries user survey - full report. (London: Westminster Libraries, 1996, p.26.) Berelson, B. The library's public. (New York: Columbia University Press, 1949, p. 101.) Westminster Libraries Business Unit. Libraries user survey - full report. (London: Westminster Libraries, 1996, p. 12, 26.) England, L. Borrowing books: readership and library usage in Great Britain. (London: Book Marketing Ltd., 1992, p.18.) Libraries and the consumer 1994-1996, a comprehensive guide to the library market. (London: Book Marketing Ltd., 1997, p. 32.) England, L. y Sumsion, J. Perspectives of public library use: a compendium of survey information. (Loughborouhg: Library and Information Statistics Unit y London: book Marketing Ltd., 1995, pp. 123-132.) Berelson, B. The library's public. (New York: Columbia University Press, 1949, p. 16). Groombridge, B. The Londoner and his library. (London: Research Institue for Consumer Affairs, 1964, p. 44). Luckham, B. The library in society: a study of the library in an urban setting. (London: Library Association, 1971, p. 43). Zweizig, D. y Dervin, B. "Public library use, users, uses". Advances in librarianship 7, 1977, p.241; Granheim, E. "The library user survery for 1988. Does it tell us anything new?" Scandinavian Public Library Quarterly 23(2), 1990, p.11; England, L. Libraries and the consumer 1944-1996: a comprehensive guide to the library market. (London: Book Marketing Ltd., 1997, p.31); Yilmaz, B. "A sociological study of public library use in Ankara, Turkey". Journal of Librarianship and Information Science 30(4), 1998, p.266; Hall, C. Y Coles, M. Children's reading choices. (London: Routledge, 1999, p.120). Jackson, A. y Martin, P. "The non-use of Manchester's library service: an investigation". Public Library Journal 6(4), 1991, p.113. Sumsion, J. PLR in practice: a report to the advisory committee. (2ª edición) (Stockton-on-Tees: Registrar of Public Lending Right, 1991, p.139). Reading in Tottenham: a report to the advisory committee. (2ª edicición) (Stockton-on-Tees: Registrar of Public Lending Right, 1991, p. 139) Berelson, B. The library's public. (New York: Columbia University Press, 1949, p.28-30.) Groombridge, B. The Londoner and his library. (London: Research Institute for Consumer Affairs, 1964, p.17); Luckham, B. The Library in society: a study of the library in an urban setting. (London: Library Association, 1971, p.26); Totterdell, B. y Bird, J. The effective library: report of the Hillingdon project on public library effectiveness. (London: Library Association, 1976, p.49); Review of the public library service in England and Wales for the Department of National Heritage: final report. (London: Association for Information Management, 1995, p.118); England, L. Libraries and the consumer 1994-1996: a comprehensive guide to the library market. (London: Book Marketing Ltd., 1997, p.15.); Yilmaz, "A sociological study of public library use in Ankara, Turkey". Journal of Librarianship and Information Science 30(4), 1998, p.264. Zweizig, D. y Dervin, B. "Public library use, users, uses". Advances in Librarianship 7, 1977, p.232; Lange, J. "Public library users, non-users, and type of library use". Public Library Quarterly 8(1/2), 1987/88, p.51. Taylor, J. y Johnson, I. Public libraries and their use: a research report on the use of public library buildings with implications for their distribution, location and design. (London: HMSO, 1973, p.9). Stevens, A. Getting to know our customers: report of the findings of a country-wide user survey, 25 September - 7 October 1989. (Reading: Library and Information Service, Royal County of Berkshire, 1990, p.11). England, L. The library user: the reading habits and attitudes of public library users in Great Britain. British National Bibliography Research Fund Report 68. (London: Book Marketing Ltd., 1994, p.9). Hall, C. y Coles, M. Children's reading choices. (London: Routledge, 1999, pp.2, 119). England, L. Libraries and the consumer 1994-1996: a comprehensive guide to the library market. (London: Book Marketing Ltd., 1997, p.31).; England, L. y Sumsion, J. Perspectives of public library use: a compendium of survey information. (Loughborough: Library and Information Statistics Unit and London: Book Marketing Ltd., 1995, p. 127). Berelson, B. The library's public. (New York: Columbia University Press, 1949, pp.19-24.) Hall, C. y Coles, M. Children's reading choices. (London: Routledge, 1999, pp.2, 118). Household library use survey 1998. London: Book Marketing Ltd., 1998, p.18.) England, L. y Sumsion, J. Perspectives of public library use: a compendium of survey information. (Loughborouhg: Library and Information Statistics Unit y London: book Marketing Ltd., 1995, p. 127.) Roach, P. y Morrison, M. Public libraries, ethnic diversity and citizenship (London: British Library, 1998, p, 7). Roach, P. y Morrison, M. Public libraries, ethnic diversity and citizenship (London: British Library, 1998, pp. 55, 71, 141). Hall, C. y Coles, M. Children's reading choices. (London: Routledge, 1999, pp.2, 107). Berelson, B. The library's public. (New York: Columbia University Press, 1949, p. 40) Zweizig, D. y Dervin, B. "Public library use, users, uses". Advances in Librarianship 7, 1977, p.240. Berelson, B. The library's public. (New York: Columbia University Press, 1949, p. 52). Stevens, A. Getting to know our customers: report of the findings of a county-wide user survey, 25 September - 7 October 1989. (Reading: Library and Information Service, Royal County of Berkshire, 1990, p.29); Totterdell, B, y Bird, J. The effective library: report of the Hillingdon project onpublic library effectiveness. (London: Library Association, 1976, p.47). Westminster Libraries Business Unit. Libraries user survey - full report. (London: Westminster Libraries, 1996, p.7). Berelson, B. The library's public. (New York: Columbia University Press, 1949, p.83); Totterdell, B, y Bird, J. The effective library: report of the Hillingdon project onpublic library effectiveness. (London: Library Association, 1976, p.113); Stevens, A. Getting to know our customers: report of the findings of a county-wide user survey, 25 September - 7 October 1989. (Reading: Library and Information Service, Royal County of Berkshire, 1990, p.34). Household library use survey 1998. (London: Book Marketing Ltd., 1998, p.101). Taylor, J. y Johnson, I. Public libraries and their use: a research report on the use of public library buildings with implications for their distribution, location and design. (London: HMSO, 1973, p.62). Proctor, R., Usherwood, B. y Sobeczyk, G. What do people do when their public library service closes down? An investigation into the impact of the Sheffield Libraries strike. British Library Research and Development Report 6224 (Boston Spa: British Library, 1996, p.22.) Bagus, A. "A circulation model for busy public libraries". Journal of Documentation 39(1), 1983, pp. 24-37. Berelson, B. The library's public. (New York: Columbia University Press, 1949, p.62). Goodall, D. Browsing in public libraries. (Loughborough: Library and Information Statistics Unit, 1989, p. 65). Baker, S. The responsive public library collection: how to develop and market it (Englewood, Colo.: Libraries Unlimited, 1993, p.55.) Kelly, T. A history of public libraries in Great Britain 1845-1975. (2ª edición) (London: Library Association, 1977, p.384).. England, L. y Sumsion, J. Perspectives of public library use: a compendium of survey information. (Loughborouhg: Library and Information Statistics Unit y London: book Marketing Ltd., 1995, p. 128.) Westminster Libraries Business Unit. Audio-visual materials. (London: Westminster Libraries, 1997, pp. 26-33). Westminster Libraries Business Unit. Audio-visual materials. (London: Westminster Libraries, 1997, pp. 20-23, 80-81).