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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/2819 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/2819 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/2819 archive 346 disk0/00/00/60/24 2005-03-02 2014-10-02 12:00:36 2012-12-14 18:24:40 report show Hart Liz pub DD academic libraries, benchmarking techniques We can learn a lot from others. Benchmarking provides a structural framework for making comparisons with other organisations. The techniques enable us to learn from one another by looking at why there are differences in performance outcomes between organisations undertaking similar functions. This seminar concentrated on: Importance of benchmarking / benchmarking techniques, Establishment of benchmarking consortia, Utilising statistics and performance indicators and Practical examples of how academic libraries have evaluated and improved their services through benchmarking. 2001 en FALSE GB- http://hdl.handle.net/10760/6024 public TRUE info:eu-repo/semantics/other