Measure for measure: using statistics to monitor service take-up of the University of Leicester Library's Distance Learning Unit

6031 2 2826 1 8882 document 2826 article82b.pdf application/pdf a9c869a5758e0e22db122976715b92ef MD5 251957 2012-12-14 18:24:45 https://eprints.rclis.org/6031/1/article82b.pdf 6031 1 1 application/pdf en public

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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/2826 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/2826 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/2826 archive 346 disk0/00/00/60/31 2005-03-05 2014-10-02 12:00:37 2012-12-14 18:24:45 journalp show McGill Lou Measure for measure: using statistics to monitor service take-up of the University of Leicester Library's Distance Learning Unit pub BH University of Leicester Library, statistics, distance learning The new Distance Learning Unit at the University of Leicester Library needed to evaluate and measure take-up of services in order to secure funding beyond the initial three-year funding period. The Unit established a comprehensive procedure for recording transactions which included both manual and computer generated data. This data was presented in several different ways to different groups within the University. Statistics were collected to aid library management, provide information to academic departments and for broader University management. The quantitative data revealed a significant growth in all service areas and qualitative feedback has been very positive. Members of the team have experienced several positive outcomes as a result of collecting this information and are highly committed to this time consuming task. 2002 British Library en FALSE GB- http://hdl.handle.net/10760/6031 public Library and Information Research News 26 82 16-25 FALSE The Quality Assurance Agency for Higher Education (2001) Quality audit report: University of Leicester: 2001 Gloucester: QAA 20-21 Robinson, D. (2000) Performance measurement and performance indicators: a selective bibliography URL: http://www.nlc-bnc.ca/6/7/s7-1000-e.html [2002, February 26] Winkworth, I. (1999) Performance measurement of U.K. University Libraries, ARL bimonthly report 207 URL: http://www.arl.org/newsltr/207/ukperfmeas.html [2002, February 26] info:eu-repo/semantics/other