<?xml version="1.0" encoding="UTF-8" ?>
<referencetext xmlns="http://eprints.org/ep2/data/2.0">Alliance Library System. (2001). Ready for Reference: Academic Libraries Offer Live Web-based Reference: Final Narrative Report [online]. Illinois: Alliance Library System. Available from URL: http://www.alliancelibrarysystem.com/projects/readyref/FinalReport.doc [Accessed 30, October 2002] 

Broughton, K. (2001). Our Experiment in Online, Real-time Reference. Computers in Libraries [online], 21(4). Available from URL: http://www.infotoday.com/cilmag/apr01/broughton.htm [Accessed 30, October 2002] 

Granfield, D. (2002). A Digital Reference Service for a Digital Library: Chat Technology in a Remote Reference Service. McConnell Funding Project Final Report, May 2002 [online]. Toronto: Ryerson University. Available from URL: http://www.ryerson.ca/library/ask/McConnell.pdf [Accessed 30, October 2002]</referencetext>
