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    <title>The information needs of informal carers: An analysis of the use of the Micro-Moment Time Line Interview</title>
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    <keywords>carers, micro-moment time line interview, Leicestershire Social Services Department</keywords>
    <abstract>Informal carers and the contribution that they make in caring for people in the community is now recognised by government. The publication of the National Strategy for Carers attests to this. This paper presents the findings of a study into informal carers in Leicestershire, commissioned by Leicestershire Social Services Department. Specifically, the paper focuses on the use of the Sense-Making approach to study the informal carers’ information needs. Sense-Making theory is explained and a discussion of the development and administration of the micro-timeline interview is given. Sample data derived form the interviews are reviewed followed by a discussion of the acceptability and appropriateness of the Sense-Making method in the context of understanding informal carers’ information needs. The paper concludes that the Sense making methodology is an appropriate technique to use with this population .</abstract>
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    <publication>Library and Information Research</publication>
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    <number>86</number>
    <pagerange>19-29</pagerange>
    <refereed>TRUE</refereed>
    <referencetext>B. Dervin, Sense-Making theory and practice: an overview of user interests in knowledge seeking and use, Journal of Knowledge Management 2 (2) (1998) 36-46. 

S. Payne, P. Smith and S. Dean, Identifying the concerns of informal carers in palliative care, Palliative Medicine 13 (1999) 37-44. 

National Strategy for Carers. [Online]. 02 Aug 99 [cited 2000 Nov 24]. Available from: http://www.carers.gov.uk/pdfs/care.pdf 

D. Field and M. James, When and how people die. In: D. Clark (ed.), The future of palliative care: issues of policy and practice. (Open University, Buckingham, 1993).

P. Simic, Help I need someone: care management and family carers of people with mental health problems, Practice 7 (2) (1995) 23-34. 

A. Travers, Caring for older people, British Medical Journal 313 (1996) 482-486. 

K. Rose, A qualitative analysis of the information needs of informal carers of terminally ill cancer patients, Journal of Clinical Nursing 8 (1999) 81-88. 

B. Dervin, Useful theory for librarianship: communication, not information, Drexel Library Quarterly 13 (3) (1997) 16-32. 

B. Dervin, Information as a user construct: the relevance of perceived information needs to synthesis and interpretation. In: S. A. Ward and L. J. Reed (eds.), Knowledge structure and use: implications for synthesis and interpretation. (Temple University Press, Philadelphia, 1980). 

B. Dervin, From the mind’s eye of the user: the Sense-Making qualitative – quantitative methodology. In: J. D. Glazier and R. R. Powell (eds.), Qualitative research in information management. (Libraries Unlimited, Englewood Col., 1992).</referencetext>
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