Ask Live! UK public libraries and virtual collaboration

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http://eprints.org/relation/isVersionOf https://eprints.rclis.org/id/document/2878 http://eprints.org/relation/isVolatileVersionOf https://eprints.rclis.org/id/document/2878 http://eprints.org/relation/isIndexCodesVersionOf https://eprints.rclis.org/id/document/2878 archive 346 disk0/00/00/60/81 2005-03-18 2014-10-02 12:00:42 2012-12-14 18:25:39 journalp show Berube Linda Ask Live! UK public libraries and virtual collaboration pub LP LZ Ask A Librarian, digital reference service, LSSI's Virtual Reference Toolkit Ask A Librarian, the UK public library digital reference service, has been piloting LSSI’s Virtual Reference Toolkit. The pilot, managed by Ask administrator Co-East, went live to public users in May 2003 and will continue through September 2003. The pilot objectives include not only an evaluation of the software and support offered by LSSI, but also the eventual integration of the chat component with the main web-form service, and the implications for uptake and sustainability. This article combines a report of the largely positive initial findings of the pilot with an overview of digital reference service and UK public libraries. 2003 British Library en FALSE GB- http://hdl.handle.net/10760/6081 public Library and Information Research 27 86 43-50 FALSE Ask A Librarian: Ask Live! (2003) Web page. URL: http://www.ask-a-librarian/Patron. Berube, L. (2003) Digital Reference Overview. URL: http://www.ukoln.ac.uk/public/nsptg/virtual/ Brady, A. (2002) User-Centered Virtual Reference (Source: Harriet Shalat, Supervising Librarian, Telephone Reference Service, Director, Ask Librarians Online), the IFLA Section on Reference Work, IFLA Glasgow. Department of Media, Culture and Sport (2003) Framework for the Future: Libraries, Learning and Information in the Next Decade. URL: http://www.culture.gov.uk/global/publications/archive_2003/framework_future.htm See also http://www.resource.gov.uk/action/framework/framework.asp. Gross, M. et al. (2001) Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference. URL: http://quartz.syr.edu/quality/VRDphaseIILitReviw.pdf. Keystone Library Network (2003) Virtual Information Desk. URL: http://vid.sshe.edu LSSI (2003) Servicios de referencia en espanol. URL: http://www.vrtoolkit.net/infofiesta.htm McClure, C. and Lankes, R. (2001) Assessing Quality in Digital Reference Services: A Research Prospectus. URL: http://quartz.syr.edu/quality/Overview.htm. Ormes, S. (1998) Public Librarians Corner: Ask A Librarian. URL: http://www.ariadne.ac.uk/issue13/public-libraries/ Payne, G. and Perrot, M. (2003), Librarians On Call: an instant messaging enquiry service for Open University distance learners 27(85), 11-21. Tutor.com. (2003) URL: http://www.tutor.com. Woodhouse, S. (1998) Delivering the New Public Library: the role of the EARL Consortium, INFOCUS 3(1). URL: http://www.lboro.ac.uk/departments/ls/cti/EARL.html info:eu-repo/semantics/other