COUNTER (Counting Online Usage of Networked Electronic Resources) (Available at: http://www.projectcounter.org/index.html) EQUINOX Library Performance Measurement and Quality Management System (Available at: http://equinox.dcu.ie/reports/pilist.html) eVALUEd – evaluation toolkit for e-library developments (website is at: http://www.cie.uce.ac.uk/evalued/) HEFCE (Higher Education Funding Council for England) (Available at: http://www.hefce.ac.uk/) SCONUL (Society of College, National and University Libraries). The SCONUL Advisory Committee on Performance Improvement (SCONUL ACPI) is at http://www.sconul.ac.uk/performance_ind/terms.htm Hartland-Fox, R, Dalton, P, Thebridge, S and Bhatt, A (2002) eVALUEd questionnaire follow-up interviews with library managers and selected personnel. eVALUEd Project Paper 3. (Available at: http://www.cie.uce.ac.uk/evalued/Library/Paper3_Interviews.pdf) Thebridge, S and Dalton, P (2003) ‘Working towards outcomes assessment in UK academic libraries’, Journal of Library and Information Science, 35 (2) June p 93-104 Thebridge, S, Dalton, P, Hartland-Fox, R and Bhatt, A (2002) Questionnaire to Higher Education Institutions in the UK: analysis of responses. eVALUEd Project Paper 1. Available at: http://www.cie.uce.ac.uk/evalued/Library/Paper1_QuAnalysis.pdf