Creaser, C ed. (2003). As others see us: benchmarking in practice, Loughborough, Library and Information Statistics Unit (LISU) Occasional Paper 33, ISBN 1901786536 Also available at: http://www.lboro.ac.uk/department/dis/lisu/lisuhp.html [24.02.04] Hart, L. (1992). Benchmarking consortia: working together in practice, SCONUL Newsletter 22 Spring 2001, 17-18 JUBILEE JISC User Behaviour in Information Seeking: Longitudinal Evaluation of EIS URL: http://online.unn.ac.uk/faculties/art/information_studies/imri/rarea/im/hfe/jub/hfjubilee.htm [25.02.04] JUSTEIS JISC User Surveys: Trends in Electronic Information Services. URL: http://www.dil.aber.ac.uk/dils/research/justeis/cyc2rep.pdf [25.02.04] Nielsen, J. (2000). Why you only need to test with 5 users. URL: http://www.useit.com/alertbox/20000319.html [26.2.04] See also numerous other articles by this author at http://www.useit.com/alertbox