Shachaf, Pnina Bridging cultural diversity through e-mail. Journal of Global Information Technology Management, 2005, vol. 8, n. 2, pp. 46-60. [Journal article (Paginated)]
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English abstract
The implementation of global virtual teams presents modern organizations with significant challenges, such as a multicultural workforce and the use of information and communication technology. Cultural diversity increases teamwork complexity and may weaken a team's effectiveness and jeopardize its viability. Selection and implementation of appropriate information technology may facilitate group processes and overcome potential barriers created by team heterogeneity. This study illustrates how e-mail mitigates intercultural miscommunication. Interviews with 41 global virtual team members in nine countries, who were employed by a multinational corporation, were transcribed and analyzed. The use of e-mail improves language accuracy, mitigates intercultural miscommunication resulting from verbal differences among team members, and eliminates nonverbal differences. Only future studies can determine the extent of this mitigation.
Item type: | Journal article (Paginated) |
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Keywords: | global virtual teams, e-mail, email, intercultural communication |
Subjects: | F. Management. > FA. Co-operation. L. Information technology and library technology > LA. Telecommunications. |
Depositing user: | Pnina Shachaf |
Date deposited: | 09 Dec 2007 |
Last modified: | 02 Oct 2014 12:10 |
URI: | http://hdl.handle.net/10760/10814 |
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