Cross-cultural Analysis of E-mail Reference

Shachaf, Pnina and Meho, Lokman I. and Hara, Noriko Cross-cultural Analysis of E-mail Reference. The Journal of Academic Librarianship, 2007, vol. 33, n. 2, pp. 243-253. [Journal article (Paginated)]


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English abstract

Studies that examined virtual reference and its potential for collaboration have by and large represented experiences in western English-speaking countries. This article reports the results of a three-nation (Israel, Japan, and Lebanon) comparative analysis to bridge this research gap. Similarities and differences between these countries highlight elements that international collaborative initiatives should consider when implementing global virtual reference services.

Item type: Journal article (Paginated)
Keywords: Israel, Japan, Lebanon, virtual reference, e-reference, e-mail reference
Subjects: I. Information treatment for information services > IJ. Reference work.
L. Information technology and library technology > LC. Internet, including WWW.
Depositing user: Pnina Shachaf
Date deposited: 12 Dec 2007
Last modified: 02 Oct 2014 12:10


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