Desarrollo de Funciones de Calidad aplicado a Gestión de Bibliotecas: una aproximación

Palomino, Norma Desarrollo de Funciones de Calidad aplicado a Gestión de Bibliotecas: una aproximación., 2002 . In Evaluación y Calidad en Bibliotecas : Nuestra profesión y nuestros servicios bajo la lupa, Buenos Aires (Argentina), August 2002. (Unpublished) [Conference paper]

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English abstract

This conference paper discusses "The House of Quality", a quality function deployment tool that comes from the manufacturing sector. The author explains the main elements of the tool and provides readers with an example in a hypothetical analysis of a library OPAC.

Spanish abstract

Esta ponencia propone un esbozo de aplicación de la herramienta “desarrollo de funciones de calidad” al análisis de servicios de información en bibliotecas y centros de información. Se analizan los elementos básicos de dicha técnica, y se expone un caso hipotético de aplicación a un OPAC.

Item type: Conference paper
Keywords: Evaluación de calidad, Centralización en el usuario, Orientación hacia el cliente, Quality assessment, User-centered, Customer-oriented
Subjects: F. Management. > FZ. None of these, but in this section.
Depositing user: Norma Palomino
Date deposited: 04 Mar 2008
Last modified: 02 Oct 2014 12:10
URI: http://hdl.handle.net/10760/11205

References

"SEEK" links will first look for possible matches inside E-LIS and query Google Scholar if no results are found.

Chin, K.C; Pun, K.; Leung, W.; Lau, H. (2001). A quality function deployment approach for improving technical library and information services: a case study. Library Management, 22 (4/5), pp. 195-204.

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Asaka, T.; Ozeki, K (1990). Handbook of Quality Tools: the Japanese Approach. Cambridge, MA: Productivity press.

Franceschini, F. (2002). Advanced Quality Function Deployment. Florida: St. Lucie Press.

Hauser, J.R.; Clausing, D. (1988). The House of Quality. Harvard Business Review, May-June 1988.

Hradesky, J. (1995). Total Quality Management Handbook. New York: MacGraw-Hill.

Juran, J.M. (1992). Juran on Quality Design. Free Press.

Juran, J.M.; Gryna, F.M. (1993). Quality Planning and Analysis. 3a.ed. prepared by Gryna. New York: MacGraw-Hill.

Lee, R.G.; Dale, B.G. (1999). Policy Deployment: a case study analysis. Production Planning & Control, 10 (5), 493-501.

Mears, P. Quality Improvement Tools & Techniques. New York: MacGraw-Hill.

Menon, H.G. (1992). TQM in New Product Manufacturing. New York: MacGraw-Hill.


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